Helen Knight of Helen Knight Consulting answers a few questions about how to maximize the use of technology in your non-profit

25/2/21

There is a difference between self-imposed vulnerability and the vulnerability you can't escape

16/2/21

How to improve the psychological safety of the staff inside your organization

10/2/21

People’s lived experience makes them experts, and if you aren’t listening to them, then your organization is missing out.

3/2/21

Twenty-five percent of the world's people who are incarcerated reside in the United States, even though only five percent of the global population resides here - it is clear that institutional change is long overdue.

29/1/21

How should you respond when you get good feedback but you aren't ready to make the changes you want?

21/1/21

In 2020 we worked to help our customers adapt and gather feedback from individuals who were more vulnerable than ever.

13/1/21

If you're new to retrospectives or are considering how a retrospective might benefit your organization, here are four reasons they can be an excellent way to improve your organization

17/12/20

Four different reasons you should be actively seeking feedback from vulnerable individuals your organization serves

15/12/20

Getting feedback can be frustrating, but you can make sure your feedback collection process is a breeze by following these five simple steps.

8/12/20

The need to be more productive is constant. If you can do more of your work while putting in less effort, your life improves.

1/12/20

How and why Universities should change the way they gather feedback

11/11/20

How different techniques can help your organization hear your clients better

5/11/20

We often think of pain as something to avoid, but treating pain as a type of feedback will help us make sure we grow in the right direction.

29/10/20

Seeing people as people, instead of objects, allows organizations' real problems to emerge.

22/10/20

The simplest way to care for elderly people is to listen to them.

9/10/20

When it comes to homelessness, misinformation abounds. A lot of this misinformation takes the form of common advice, proving that just because something is “common knowledge” doesn’t mean it’s actually true.

7/10/20

There are a few ways to help increase engagement with your kiosks.

30/9/20

It's not easy to be a world-class listener at first, but it is simple to get started. And soon, you'll be great at listening.

28/9/20

It is important to recognize the importance of gaining constant feedback from those you serve.

24/9/20

Feedback is the most important measuring stick you've got when it comes to improving your organization

22/9/20

There are 5 rules you need to know for starting a nonprofit

17/9/20

Each of these types of empathy helps us relate to others in a different way, and each is a necessary part of understanding in different situations

15/9/20

Reading through posts and comments on social media over the past months havealso showcased some of the challenges associated with “listening” and “learning”

10/9/20

If you want the unvarnished truth from your surveys, you're going to need to give the respondent anonymity.

8/9/20