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Pulse Staff
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Nonprofits serving vulnerable communities face a shared challenge: collecting honest, consistent client feedback. Traditional surveys rarely work in shelters, behavioral health settings, or social service programs clients often don’t feel safe being fully transparent.
Pulse For Good solves this problem by providing anonymous feedback kiosks and digital surveys designed specifically for high-trust, trauma-informed environments.
Below is a comprehensive FAQ covering 20 common questions organizations ask when evaluating Pulse For Good.
Pulse For Good is the simplest way to turn feedback into better service. We do this through kiosks that gather feedback from clients to help admin make informed decisions.
We offer simple, personalized surveys for your organization with 24/7 access to automated insights. Our products maintain anonymity of your clients, have a 100% warranty, and include future updates. We’re here to make your feedback simple.
The system uses:
Clients answer short questions anonymously, and all responses flow into a user-friendly dashboard where staff can monitor trends, identify concerns, and improve services.
Pulse For Good is currently used by organizations that serve vulnerable or underserved populations, including:
But if you are an administrator that wants a better way to serve your clients without adding more to your plate, Pulse For Good is for you.
Without reliable feedback, staff are left guessing about client needs and that leads to burnout, missed risks, and unmet expectations.
Pulse For Good helps solve:
Yes. Privacy and safety are at the core of Pulse For Good’s design.
The system:
Anonymous feedback encourages honesty leading to more accurate, actionable data.
Organizations can collect feedback through:
Clients can share feedback anytime they feel ready.
Pulse For Good provides real-time data on:
By combining anonymous feedback with automated insights, organizations can:
Feedback becomes a tool for transformation, not just a compliance checkbox.
Yes. The dashboard is simple, visual, and intuitive.
It includes:
Most staff members learn the system in minutes.
Organizations can launch in as little as 2 weeks.
You complete:
Pulse handles the rest:
Pricing is based on the number of kiosks:
Additional details:
Organizations can request a custom quote for exact pricing.
Pulse For Good supports multiple languages and can add new ones as needed. The platform also includes accessibility features for individuals with disabilities, limited English proficiency, or reading challenges.
Clients typically prefer the kiosk because it:
Most organizations see dramatically increased engagement after installing a kiosk.
Pulse For Good differs from paper or email surveys because it offers:
It gathers feedback from individuals who typically won’t fill out standard surveys.
Data is stored in encrypted databases using industry best practices. Pulse For Good follows strict standards for privacy, data protection, and ethical feedback collection.
Pulse For Good does not collect protected health information (PHI), so HIPAA compliance is not required. However, the system is built using HIPAA-aligned privacy and security principles.
Pulse For Good provides support, troubleshooting, and replacement options. Damage is rare—the kiosks are built for demanding environments—but quick-resolution processes are in place.
No. The kiosk works both online and offline.
Most organizations set up their kiosk in 10–15 minutes. Pulse creates the surveys, sets up reporting, and handles the tech side.
Yes. Organizations use Pulse data for:
Pulse For Good provides:
Most issues are resolved the same day.
Collecting honest feedback from vulnerable populations isn’t easy—yet it’s essential for safety, trust, and continuous improvement. Pulse For Good gives nonprofits a simple, trauma-informed, anonymous way to hear from the people who matter most: the clients they serve.
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