Transform Feedback Into Actionable Insights
See what your community is really saying. Our dashboard turns raw feedback into clear, actionable insights with AI-powered analysis, real-time updates, and stakeholder-ready reports.
Metrics That Matter
Track the key indicators that show how your organization is truly serving its community.
Powerful Features, Simple Experience
Everything you need to understand, analyze, and act on client feedback—without the complexity.
Real-Time Analytics
Monitor feedback as it comes in with live updates. No page refresh needed.
- SignalR-powered live updates
- Instant alerts for critical issues
- Response streak tracking
- Live activity feed
AI-Powered Sentiment
Understand the emotional tone behind every response with automatic categorization.
- 9+ emotion categories
- Positive/negative/neutral classification
- AI-generated insights
- Spam detection & filtering
Smart Alerts
Get notified immediately about concerning patterns or urgent feedback.
- Customizable alert rules
- Email notifications
- Threshold-based triggers
- Organization-wide management
Trend Visualization
See how feedback changes over time with flexible, interactive charts.
- Daily, weekly, monthly views
- Period-over-period comparisons
- Multiple chart types
- Question-specific analytics
Custom Reports
Generate stakeholder-ready reports in seconds with one click.
- Automated PDF generation
- CSV data exports
- Peer reports for collaboration
- DEI-focused reports
Role-Based Access
Secure access controls ensure the right people see the right data.
- Owner, Admin, Viewer roles
- Per-organization controls
- Granular permissions
- Audit logging
Multi-Level Dashboard Views
Zoom in or out depending on what you need to see—from organization-wide trends to individual site details.
Organization Dashboard
High-level overview across all your surveys, sites, and locations.
Executive ViewGroup Dashboard
Aggregated analytics across multiple sites or survey groups.
Regional ViewSite Dashboard
Deep-dive analytics for individual surveys and locations.
Operational ViewAI That Works For You
Let artificial intelligence surface the insights that matter most—automatically.
Automatic Emotion Detection
AI categorizes every response into 9+ emotion types, helping you understand not just what people say, but how they feel.
Smart Insight Generation
Get AI-generated summaries of feedback trends, anomalies, and patterns you might otherwise miss.
Spam & Abuse Detection
Automatically filter out spam, duplicate submissions, and inappropriate content to keep your data clean.
Multi-Language Support
Collect and analyze feedback in 150+ languages including Spanish, French, Chinese, and more.
Staff courtesy scores have improved significantly over the last 30 days across all locations.
+12%Feedback volume peaks on Mondays between 10am-2pm. Consider additional staffing.
Positive sentiment around facility cleanliness increased after recent improvements.
+18%Understand How People Feel
Go beyond star ratings. Our AI detects 9+ distinct emotions to give you a complete picture.
Each response is automatically categorized, giving you nuanced understanding of client sentiment beyond simple positive/negative labels.
Kiosk & Device Monitoring
Keep your feedback collection running smoothly with real-time device health tracking.
Online/Offline Status
Know instantly when a kiosk goes offline so you can take action.
Battery Level Tracking
Monitor battery levels across all devices to prevent unexpected downtime.
Last Seen Timestamps
See exactly when each device last synced data to identify issues early.
Uptime Monitoring
Track device uptime and performance metrics over time.
Devices
See Your Dashboard in Action
Ready to transform how you understand client feedback? Request a personalized demo and see exactly what Pulse can do for your organization.