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The Client Centered Excellence (CCE) accreditation system is designed to support organizations’ use of the Pulse feedback loop. CCE accreditation recognizes organizations based on their ability to gather, analyze, and act on client feedback.
The goal of this accreditation system is to ultimately improve service delivery, enhance client satisfaction, and create transparency.
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Organizations schedule a meeting with Pulse to review their compliance with accreditation standards.
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Pulse For Good reviews submitted materials and may conduct evaluations to verify compliance.
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Pulse For Good awards organizations that meet requirements their accreditation level for a 1-year period.
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Accredited organizations receive guidance, tools, and benchmarking resources to help them advance to higher levels.
If an organization does not meet the required standards, it may be given a period of time to make improvements. If improvements are not made, the organization could lose its accreditation status.
Yes, organizations may be subject to audits to verify compliance with accreditation criteria. Audits help ensure that the organization maintains the integrity of its survey processes and acts on feedback appropriately.
To advance to the next level of accreditation, an organization must demonstrate improved survey accessibility and frequency and action taken on feedback. The organization must also show progress in areas like client involvement and transparency.
Yes, accredited organizations receive a badge and other materials they can display publicly.
Accreditation may be voluntary or required depending on industry regulations or organizational policies. Pulse does not require organizations to participate in CCE accreditation.
Promote your accreditation with confidence. Our Marketing Kit gives accredited organizations the tools to showcase their commitment to client-centered excellence.
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