How Can We Help?

Pulse For Good is an anonymous feedback platform designed specifically for organizations serving vulnerable populations. We provide kiosks, QR codes, web surveys, toll-free phone lines, and AI interviews that allow clients, patients, and program participants to share honest feedback without fear of identification or retribution.

Our platform uses trauma-informed design principles to create a safe space for feedback, and our analytics dashboard transforms responses into actionable insights for your organization.

We serve a diverse range of organizations including:

• Healthcare systems - hospitals, clinics, behavioral health centers
• Social services - homeless shelters, food banks, family services
• Government agencies - county health departments, public services
• Nonprofits - domestic violence shelters, substance abuse programs
• Educational institutions - schools, universities, training programs

We offer multiple ways to collect feedback to meet your needs:

• Physical kiosks - Secure, standalone touchscreen devices for on-site feedback
• QR codes - Quick access to surveys via smartphone
• Web surveys - Online feedback forms for remote access
• Toll-free phone - Phone surveys for populations without internet access
• AI interviews - Conversational interviews that ask follow-up questions

Yes! Our platform offers full customization of survey questions while maintaining our trauma-informed design principles. You can:

• Create custom questions specific to your programs
• Choose from our library of validated questions
• Set up conditional logic and branching
• Customize branding, colors, and logos
• Use automated translation into 150+ languages, with responses translated back

Our team will work with you to design surveys that capture the insights you need while ensuring a safe experience for respondents.

Pulse includes automated translation into 150+ languages, with responses translated back — including Spanish, Mandarin, Vietnamese, Arabic, Tagalog, Korean, Russian, and many more. Respondents can easily switch languages at any point during the survey.

Our real-time analytics dashboard transforms feedback into actionable insights. Key features include:

• Sentiment analysis - AI-powered emotional tone detection
• Trend tracking - Monitor changes over time
• Smart alerts - Urgent concerns flagged in real time so your team can act
• Custom reports - Generate reports for stakeholders
• Role-based access - Control who sees what data
• Benchmark comparisons - Compare against industry standards

Pricing starts at $350 a month — same price however you listen:

• Kiosk - $350/month per kiosk (a managed touchscreen station plus all the software; wall-mounted, with a standing pedestal available for a one-time $1,500 or included in the Upgrade Bundle)
• Digital - $350/month (the same software with no hardware: QR codes, toll-free phone, web links, and AI interviews, unlimited and organization-wide)
• Upgrade Bundle - $500/month per bundle (standing kiosk with pedestal included, plus a managed Feedback Board display)

Optional add-ons: Feedback Board Display at $150/month each and Outreach Device at $100/month each, plus one-time launch services — standing kiosk pedestal ($1,500), professional installation ($1,000 per kiosk), and in-person training ($1,000 per session).

These are the nonprofit and government rates, billed annually; monthly billing is available. Visit our pricing page for full details or contact us for a custom quote.

The rates on our pricing page are the nonprofit and government rate, billed annually. Organizations that qualify include:

• 501(c)(3) nonprofit organizations
• Government agencies
• Community health centers and Federally Qualified Health Centers (FQHCs)

Provide tax-exempt documentation at signup and the rate applies automatically. For-profit organizations pay a commercial rate of $500 — contact us for a quote.

No. Digital is $350 a month and includes the same software with no hardware: QR codes, toll-free phone, web links, and AI interviews — unlimited and organization-wide, for as many sites as you have.

Add your first kiosk later and the price doesn't change. It just becomes the kiosk package.

Because the software is what you're paying for. The survey design, the anonymity model, the dashboard, the analysis, and the support are identical either way. We price the system, not the tablet.

Each one is a physical station we own and keep running: hardware, shipping, mounting, remote management, offline capture, monitoring, updates, and replacement under warranty. A second location is a second unit to maintain, so it carries its own line. A second QR code costs nothing, so it doesn't.

For comparison, a commercial kiosk you buy outright is typically $2,000 to $8,000 before device management, replacement, and the IT time to keep it running.

Yes. Each kiosk is its own line, so you can put an Upgrade Bundle at the entrance with the most traffic and standard kiosks everywhere else, or start with one and change the mix as you learn which locations produce the most feedback.

Yes. Many organizations do. Start where your people are, and add a kiosk for $350 a month when your own data tells you which location warrants one.

We offer personalized demos and pilot programs rather than self-service free trials. This allows us to:

• Set up your account properly with custom questions
• Train your staff on best practices
• Ensure the platform is configured for your specific needs
• Provide support throughout your evaluation period

Request a demo to see Pulse For Good in action and discuss a pilot program.

Every kiosk is $350 a month and includes everything you need:

• Secure hardware built for high-traffic spaces
• Touchscreen display with anti-glare coating
• WiFi connectivity by default; cellular available upon request
• Remote monitoring and maintenance
• Automatic software updates
• Replacement under warranty
• Full platform access and analytics

Kiosks are wall-mounted. Want it freestanding? Add the standing pedestal for a one-time $1,500, or take the Upgrade Bundle ($500/month) and get it included alongside a managed Feedback Board display.

Annual agreements run for the year at the nonprofit and government rate shown on our pricing page. Monthly billing is also available, and monthly plans can be cancelled with 30 days notice.

If your funding changes significantly mid-term, talk to us.

Most organizations are fully operational within 2-4 weeks. The timeline typically includes:

• Week 1: Discovery call and survey design
• Week 2: Platform configuration and testing
• Week 3: Staff training and soft launch
• Week 4: Full deployment and optimization

For kiosk deployments, add 1-2 weeks for hardware shipping and installation.

We provide comprehensive training to get your team up and running:

• Virtual training sessions - Live remote training for your team (included)
• In-person training - On-site sessions available for an additional fee
• Video tutorials - On-demand learning library
• Documentation - Step-by-step guides and best practices
• Ongoing support - Refresher training as needed
• Staff communication materials - Help introduce the system to your team

We also provide materials to help you communicate the new feedback system to your clients and patients.

We offer an API that allows you to pull data from your Pulse For Good account. Due to the anonymous nature of our feedback system, direct integrations with other platforms can be challenging—but we work with organizations to find solutions that preserve respondent privacy while meeting your data needs.

We've worked with teams using EHR/EMR systems, case management platforms, and business intelligence tools. Contact us to discuss your specific integration needs.

Optimal kiosk placement is crucial for high response rates. We recommend:

• High-traffic areas - Waiting rooms, entrances, exits — wherever your people are
• Private spaces - Where users feel comfortable being honest
• Post-service locations - After appointments or services
• Away from staff view - To encourage candid feedback

Our team will help you identify the best locations based on your facility layout and client flow.

Our kiosks are designed to be self-sufficient:

• Power - Standard electrical outlet (110V)
• Internet - WiFi by default; cellular connectivity available upon request
• Space - Minimal footprint, floor or counter options
• Environment - Indoor use (temperature-controlled)

For web and mobile solutions, we support all modern browsers and devices.

Anonymity is at the core of everything we do. Our approach includes:

• No personal identifiers - Pulse does not ask for a name, login, email, or phone number
• No respondent accounts - We create no respondent accounts or profiles
• Aggregated reporting - Data is presented in aggregate to prevent identification
• Minimum response thresholds - Reports only show data when there are enough responses

Yes, Pulse For Good is HIPAA compliant. Importantly, our system is designed to minimize PHI exposure by default — because feedback is collected anonymously without personal identifiers, Protected Health Information is not captured in the normal course of operation. This means less risk for your organization while still maintaining full compliance.

Our compliance includes:

• Signed Business Associate Agreements (BAA)
• Architecture that minimizes PHI exposure through anonymous, de-identified feedback collection
• End-to-end encryption for all data
• Incident response procedures

We're happy to work with your compliance team on additional requirements such as security audits, certifications, or specific documentation. Contact us to discuss your organization's needs.

Your data is protected with enterprise-grade security:

• Infrastructure - Cloud-based data centers on Google's infrastructure
• Encryption - AES-256 encryption at rest, TLS 1.3 in transit
• Access controls - Role-based permissions, multi-factor authentication
• Backups - Daily encrypted backups with 30-day retention
• Monitoring - 24/7 security monitoring and intrusion detection

You do. Your organization retains full ownership of all feedback data collected through our platform.

• Export your data anytime in multiple formats
• We never sell or share your data with third parties
• Data is deleted upon contract termination (with grace period)
• Aggregate, anonymized insights may be used for research (opt-out available)

We provide multiple support channels:

• Email support - Response within 24 hours (business days)
• Phone support - Available for urgent issues
• Live chat - Real-time help during business hours
• Knowledge base - Self-service articles and tutorials

Support is included with every option — there are no support tiers.

We proactively monitor all kiosks and often detect issues before you do. When problems occur:

• Remote diagnostics - Most issues resolved remotely within hours
• Automatic alerts - You're notified of any connectivity issues
• Replacement under warranty - Faulty hardware is replaced under warranty
• On-site support - Available for complex issues

All hardware includes a warranty covering defects and normal wear.

Our team includes experts in survey methodology and trauma-informed design. We offer:

• Consultation calls - Discuss your feedback goals and challenges
• Question library - Validated questions for common use cases
• Custom design services - We'll create surveys tailored to your needs
• Best practices guides - Resources for effective feedback collection
• Review and optimization - Ongoing support to improve response rates

Absolutely! We actively incorporate customer feedback into our product roadmap. You can:

• Submit feature requests through your dashboard
• Vote on and comment on other users' suggestions
• Join our beta program to test new features early
• Participate in customer advisory board (enterprise customers)

Many of our best features came directly from customer suggestions!