How Can We Help?

Pulse For Good is an anonymous feedback platform designed specifically for organizations serving vulnerable populations. We provide kiosks, mobile apps, and web-based solutions that allow clients, patients, and program participants to share honest feedback without fear of identification or retribution.

Our platform uses trauma-informed design principles to create a safe space for feedback, and our analytics dashboard transforms responses into actionable insights for your organization.

We serve a diverse range of organizations including:

• Healthcare systems - hospitals, clinics, behavioral health centers
• Social services - homeless shelters, food banks, family services
• Government agencies - county health departments, public services
• Nonprofits - domestic violence shelters, substance abuse programs
• Educational institutions - schools, universities, training programs

We offer multiple ways to collect feedback to meet your needs:

• Physical kiosks - Secure, standalone touchscreen devices for on-site feedback
• QR codes - Quick access to surveys via smartphone
• Web surveys - Online feedback forms for remote access
• Mobile app - iOS and Android apps for feedback on-the-go
• SMS/Text - Text-based surveys for maximum accessibility

Yes! Our platform offers full customization of survey questions while maintaining our trauma-informed design principles. You can:

• Create custom questions specific to your programs
• Choose from our library of validated questions
• Set up conditional logic and branching
• Customize branding, colors, and logos
• Add multiple languages (150+ supported)

Our team will work with you to design surveys that capture the insights you need while ensuring a safe experience for respondents.

We support over 150 languages including Spanish, Mandarin, Vietnamese, Arabic, Tagalog, Korean, Russian, and many more. Respondents can easily switch languages at any point during the survey.

Our translation services include professional review to ensure cultural appropriateness and accuracy for sensitive topics.

Our real-time analytics dashboard transforms feedback into actionable insights. Key features include:

• Sentiment analysis - AI-powered emotional tone detection
• Trend tracking - Monitor changes over time
• Smart alerts - Immediate notification of urgent concerns
• Custom reports - Generate reports for stakeholders
• Role-based access - Control who sees what data
• Benchmark comparisons - Compare against industry standards

Our pricing is tailored to your organization's size, needs, and budget. We offer flexible plans starting from $299/month for small organizations up to enterprise solutions for large healthcare systems.

Visit our pricing page or contact us for a custom quote based on your specific requirements.

Yes! We're committed to supporting mission-driven organizations. We offer significant discounts for:

• 501(c)(3) nonprofit organizations
• Community health centers
• Federally Qualified Health Centers (FQHCs)
• Small organizations with limited budgets

Contact us to discuss your nonprofit status and available discounts.

We offer personalized demos and pilot programs rather than self-service free trials. This allows us to:

• Set up your account properly with custom questions
• Train your staff on best practices
• Ensure the platform is configured for your specific needs
• Provide support throughout your evaluation period

Request a demo to see Pulse For Good in action and discuss a pilot program.

Our kiosk packages include everything you need:

• Secure, tamper-resistant hardware
• Touchscreen display with anti-glare coating
• Cellular connectivity (no WiFi required)
• Remote monitoring and maintenance
• Automatic software updates
• Replacement warranty
• Full platform access and analytics

We offer both purchase and lease options to fit your budget.

We offer flexible contract terms to meet your needs. Options include:

• Month-to-month plans (higher monthly rate)
• Annual agreements (best value, typically 15-20% savings)
• Multi-year contracts (additional discounts available)

We're confident you'll love Pulse For Good, so we don't believe in locking you into long commitments unless it benefits you financially.

Most organizations are fully operational within 2-4 weeks. The timeline typically includes:

• Week 1: Discovery call and survey design
• Week 2: Platform configuration and testing
• Week 3: Staff training and soft launch
• Week 4: Full deployment and optimization

For kiosk deployments, add 1-2 weeks for hardware shipping and installation.

We provide comprehensive training at no additional cost:

• Live training sessions - Virtual or on-site for your team
• Video tutorials - On-demand learning library
• Documentation - Step-by-step guides and best practices
• Ongoing support - Refresher training as needed
• Staff communication materials - Help introduce the system to your team

We also provide materials to help you communicate the new feedback system to your clients and patients.

Yes, we offer integrations with many common systems:

• EHR/EMR systems - Epic, Cerner, Meditech, and others
• Case management - Salesforce, ServiceNow
• Business intelligence - Tableau, Power BI
• Communication tools - Slack, Microsoft Teams
• Custom integrations - API access for developers

Contact us to discuss your specific integration needs.

Optimal kiosk placement is crucial for high response rates. We recommend:

• High-traffic areas - Lobbies, waiting rooms, exits
• Private spaces - Where users feel comfortable being honest
• Post-service locations - After appointments or services
• Away from staff view - To encourage candid feedback

Our team will help you identify the best locations based on your facility layout and client flow.

Our kiosks are designed to be self-sufficient:

• Power - Standard electrical outlet (110V)
• Internet - Kiosks include cellular connectivity (no WiFi needed)
• Space - Minimal footprint, floor or counter options
• Environment - Indoor use (temperature-controlled)

For web and mobile solutions, we support all modern browsers and devices.

Anonymity is at the core of everything we do. Our approach includes:

• No personal identifiers - We never collect names, emails, or contact info
• No IP tracking - We don't log device or location data
• Aggregated reporting - Data is presented in aggregate to prevent identification
• Minimum response thresholds - Reports only show data when there are enough responses
• No timestamps - Feedback can't be linked to specific visit times

Our system is designed so that even we cannot identify individual respondents.

Yes, Pulse For Good is HIPAA compliant. Importantly, our system is designed to minimize PHI exposure by default — because feedback is collected anonymously without personal identifiers, Protected Health Information is not captured in the normal course of operation. This means less risk for your organization while still maintaining full compliance.

Our compliance includes:

• Signed Business Associate Agreements (BAA)
• Architecture that minimizes PHI exposure through anonymous, de-identified feedback collection
• End-to-end encryption for all data
• SOC 2 Type II certified infrastructure
• Regular third-party security audits
• Employee HIPAA training and background checks
• Comprehensive incident response procedures

We can provide compliance documentation and security questionnaire responses upon request.

Your data is protected with enterprise-grade security:

• Data centers - US-based, SOC 2 certified facilities
• Encryption - AES-256 encryption at rest, TLS 1.3 in transit
• Access controls - Role-based permissions, multi-factor authentication
• Backups - Daily encrypted backups with 30-day retention
• Monitoring - 24/7 security monitoring and intrusion detection

You do. Your organization retains full ownership of all feedback data collected through our platform.

• Export your data anytime in multiple formats
• We never sell or share your data with third parties
• Data is deleted upon contract termination (with grace period)
• Aggregate, anonymized insights may be used for research (opt-out available)

We provide multiple support channels:

• Email support - Response within 24 hours (business days)
• Phone support - Available for urgent issues
• Live chat - Real-time help during business hours
• Knowledge base - Self-service articles and tutorials
• Dedicated success manager - For enterprise customers

Enterprise plans include priority support with faster response times and dedicated resources.

We proactively monitor all kiosks and often detect issues before you do. When problems occur:

• Remote diagnostics - Most issues resolved remotely within hours
• Automatic alerts - You're notified of any connectivity issues
• Replacement shipping - Faulty hardware replaced within 48-72 hours
• On-site support - Available for complex issues (enterprise plans)

All hardware includes a warranty covering defects and normal wear.

Our team includes experts in survey methodology and trauma-informed design. We offer:

• Consultation calls - Discuss your feedback goals and challenges
• Question library - Validated questions for common use cases
• Custom design services - We'll create surveys tailored to your needs
• Best practices guides - Resources for effective feedback collection
• Review and optimization - Ongoing support to improve response rates

Absolutely! We actively incorporate customer feedback into our product roadmap. You can:

• Submit feature requests through your dashboard
• Vote on and comment on other users' suggestions
• Join our beta program to test new features early
• Participate in customer advisory board (enterprise customers)

Many of our best features came directly from customer suggestions!