Volunteer Feedback That Improves Retention
Understand what volunteers experience so you can support, retain, and engage them more effectively.
The Challenge with Volunteer Feedback
Volunteers rarely complain — they just stop showing up.
Exit interviews are rare, staff assume silence means satisfaction, and organizations struggle to understand why volunteer engagement drops over time.
Volunteers hesitate to criticize staff
Even unhappy volunteers avoid honest feedback to maintain relationships—and quietly disengage instead.
No simple way to give feedback in the moment
By the time annual surveys arrive, volunteers have already moved on. Feedback needs to happen in real time.
Feedback arrives too late to act on
Post-departure surveys capture problems after the damage is done—when it's too late to retain the volunteer.
Volunteer churn without clear causes
Organizations see dropping numbers but can't pinpoint why—making it impossible to fix systemic issues.
How Pulse Helps with Volunteer Feedback
Pulse captures quick, anonymous feedback from volunteers immediately after shifts or events. Short surveys surface issues around communication, training, scheduling, and recognition — before volunteers disengage.
Low-Friction, Anonymous Surveys
Quick post-shift surveys that volunteers actually complete. No login, no pressure—just honest input captured in seconds.
Real-Time Insight After Shifts
Feedback collected immediately after shifts or events, when experiences are fresh and actionable.
Trend Tracking Across Programs
See patterns across volunteer cohorts, shift types, and programs to identify systemic friction points.
Clear Signals on Retention Risks
Early warning indicators help you intervene before volunteers silently disengage and disappear.
How It Works
Four simple steps from setup to actionable insights.
Place Kiosks or Share QR Codes
Deploy kiosks at volunteer check-out areas or distribute QR codes for quick post-shift feedback.
Collect Post-Shift Feedback
Volunteers answer a few quick questions about their experience—anonymously, in under a minute.
Identify Friction Points Early
Spot patterns in communication, training, scheduling, and recognition before they drive volunteers away.
Improve Experience & Retention
Make targeted changes that address real concerns and show volunteers their input matters.
Pulse for Good has changed the way we offer our service delivery in ways we never expected.
Results Organizations See
Real outcomes from organizations using Pulse to listen to volunteers.
Ready to Retain More Volunteers?
See how Pulse For Good helps organizations understand volunteer experiences and improve retention.