Feedback is often an untapped resource that holds the power to drive real impact. Too many organizations find themselves collecting surface-level feedback or missing the mark when it comes to truly understanding the needs of those they serve. Candid is your guide to building a feedback system that gives you the insights you actually need.

The team at Pulse For Good has collected over 375,000 feedback responses across hundreds of locations since 2015, transforming the way nonprofits connect with the people at the heart of their work. Their mission is simple but powerful: to give leaders the data they need to make the best possible choices.

Through this book, you’ll discover practical, actionable strategies to gather honest input, close the feedback loop, and build trust both within your organization and with your community. Written for nonprofits of all sizes, this book shows how to leverage feedback into real impact at scale. With candid feedback, you can create lasting impact for those you serve.