Your Clients Have Something to Tell You.
Give Them a Safe Way to Say It.
In behavioral health, honest feedback is hard to get. Stigma, power dynamics, and fear of consequences keep people quiet. Pulse For Good captures anonymous, in-the-moment feedback right in your lobby—so you hear what's really happening, without adding work for your staff.
Trusted by 100+ behavioral health providers and locations—community mental health centers, CCBHCs, and substance use treatment programs across the country.
The People You Serve Won't Fill Out Your Survey
Link-based surveys and paper forms consistently miss the people most impacted by your services. Behavioral health adds hurdles no other field faces.
Stigma Silences People
Clients worry that speaking up will affect their treatment, their provider relationship, or their standing in a program. Anonymity removes the risk—and unlocks the truth.
Power Dynamics Are Real
When a clinician or case manager holds real influence over someone's care, "How are we doing?" rarely gets an honest answer face-to-face. A private kiosk levels the field.
Paper Surveys Disappear
Annual satisfaction surveys get typed up, filed in a shared drive, and never seen again. By the time results surface, the data is old and the moment to act has passed.
Urgent Issues Can't Wait
In behavioral health, a concern buried in a comment box can be a safety issue. Pulse automatically flags high-urgency feedback so the right person sees it fast.
Always-On Listening in Behavioral Health
What Pulse has captured in behavioral health settings alone
And across the full Pulse platform:
Providers Like You, Hearing What They'd Been Missing
Behavioral health organizations use Pulse to replace surveys that vanish into folders with feedback that drives daily decisions.
Valley Behavioral Health
Utah
The Challenge
Their previous survey process was manual, slow, and basically disappeared into a shared folder—paper forms typed up and never seen again.
Key Insight
"They were done on paper… submitted… typed… stowed in a shared folder drive, and we never saw them again… The data wasn't very good… It was old. It was just hidden away."
The Results
Pulse created in-the-moment feedback that required almost no staff effort to capture or manage.
"It's in the moment data… low effort for the support staff… They just tap on it and it works, and I can read it."
— Melissa Edgeworth, Director of Administrative Services, Valley Behavioral HealthTriumph Treatment Services
Washington State
The Challenge
Staff were serving people dealing with mental health and substance use disorders. Without a safe channel for honest feedback, misunderstandings and frustration can build.
The Results
"It has given the patients a safe way to share serious concerns as well as heartfelt gratitude…"
Triumph is now considering doubling staff in key areas based on feedback insights.
"The biggest value is that our patients recognize that we really do want to hear from them."
— Robin Appling, President of Human Resources, Triumph Treatment ServicesYour MHSIP-Style Survey Tells You What Happened Last Year.
Pulse Tells You What's Happening Today.
Annual patient satisfaction surveys check a box. They don't catch the client who had a bad experience this morning—or the program that's quietly drifting. Pulse runs alongside your required surveys, not instead of them.
The Annual Paper Survey
- Collected once or twice a year
- Typed up by hand, filed in a shared drive
- Results arrive months after the experience
- Misses clients who've already disengaged
- No way to catch urgent issues
Always-On Anonymous Listening
- Collected every day, at the moment of service
- Auto-categorized and dashboarded in real time
- Trends visible while you can still act on them
- Reaches people who never answer links or calls
- High-urgency comments flagged automatically
Zero Added Work for Your Clinical Staff
No surveys to send, no links to distribute, no data entry. Your team keeps doing their jobs—the feedback comes to you.
Place a Kiosk Where Clients Already Are
Lobbies, waiting rooms, residential programs, crisis centers—kiosks collect feedback at the moment of service, when experiences are fresh.
Clients Share Anonymously
No names, no logins, no fear of consequences. Anonymity is what turns polite non-answers into honest, usable feedback.
Insights Reach the Right People
Real-time dashboards auto-categorize comments, surface trends across sites, and flag high-urgency items so leadership can act—fast.
Built for the Way Behavioral Health Is Measured
Client experience isn't just good practice—it's something your funders, accreditors, and boards ask you to prove. Pulse gives you a continuous stream of client-voice evidence you can bring to the table.
- CCBHC quality efforts — ongoing client-experience data to complement required satisfaction surveys and inform quality measures.
- CARF and Joint Commission reviews — demonstrate that persons served have real input into your programs, with data to back it up.
- Grant applications and renewals — show funders a working client-feedback loop, not just a promise of one.
- Board and community reporting — bring the actual words of the people you serve into every leadership conversation.
Kiosks win because they're always available in the moment of service—and privacy increases honesty.The one-line takeaway from 2.6M+ answers
What Your Compliance Officer Will Ask
The questions we hear from behavioral health leadership, quality teams, and IT—answered up front.
Is Pulse For Good HIPAA compliant?
Yes. Pulse minimizes PHI exposure by collecting feedback anonymously, without personal identifiers. We provide signed Business Associate Agreements and end-to-end encryption for all data.
How is anonymity actually protected?
We never collect names, emails, or contact information, and we don't log device or location data. Results are presented in aggregate with minimum response thresholds so individuals can't be identified—which matters enormously in small programs.
What does our IT team need to do?
Almost nothing. Kiosks need a standard 110V outlet and WiFi—cellular connectivity is available on request. Most organizations are fully operational within 2–4 weeks, including platform configuration and staff training.
Can we ask our own questions?
Yes. The platform offers full customization within trauma-informed design principles: program-specific questions, a library of validated questions, conditional logic and branching, your branding, and support for 150+ languages.
What happens when someone reports something urgent?
High-urgency comments are automatically flagged and surfaced so the right person sees them quickly. Across the platform, Pulse has detected 5,400+ high-urgency items that might otherwise have sat in a comment box.
Will clients actually use it?
Yes—Pulse has captured 292,000+ answers in behavioral health settings alone. Anonymity plus in-the-moment availability is what drives response: no links to click, no forms to mail back, no one watching over your shoulder.
Voices from the Field
What behavioral health and care providers say about working with Pulse
"The biggest value is that our patients recognize that we really do want to hear from them."
"It's in-the-moment data… It's low effort for staff… They just tap on it and it works, and I can read it."
"[Pulse For Good] takes the place of a full-time employee — and it's way cheaper."
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Start with these two reports while you wait:
Behavioral Health Resources
Research and analysis on where behavioral health is headed—and why listening infrastructure matters now.
The Structural Fragility of Behavioral Health
An analysis of the structural pressures facing behavioral health organizations—and what resilient providers are doing differently.
Read the analysis WhitepaperThe Future of Behavioral Health Feedback
How anonymous feedback is transforming behavioral health outcomes—built on insights from millions of client responses.
Download the reportHear What Your Clients Would Tell You—If They Felt Safe
Run a 30-day pilot in one lobby and see what surfaces. No survey blasts, no staff burden, no guesswork.