Your Patients Have Something to Tell You.
Give Them a Safe Way to Say It.
Community health centers serve medically underserved populations facing language barriers, immigration concerns, and economic vulnerability. Pulse For Good captures anonymous, in-the-moment feedback right in your clinic—in the patient's own language, without adding work for your staff.
Trusted by community health centers and care providers across the country.
The Patients You Serve Won't Mail Back Your Survey
Mailed surveys and follow-up calls consistently miss the patients most impacted by your care. Community health adds hurdles no other setting faces.
Patients Speak 150+ Languages
A survey in English misses most of your waiting room. Pulse supports 150+ languages, and patients can switch languages at any point in the survey—no interpreter required.
Immigration Fears Silence People
For many patients, any form that asks who they are feels like a risk. Pulse collects no personal data at all—so there's nothing to fear from answering honestly.
HRSA Wants Proof You Listen
UDS reporting and grant renewals ask you to demonstrate patient input. Pulse gives you UDS-aligned reporting built from a continuous stream of real patient voices.
High Volume, No Spare Minutes
Your team doesn't have time to administer surveys between visits. Pulse surveys take about 2 minutes, run at the moment of care, and add zero work for front-desk or clinical staff.
Built for the Waiting Room, Not the Mailbox
Feedback that works the way your patients actually show up
And across the full Pulse platform:
Providers Like You, Hearing What They'd Been Missing
Health and care organizations use Pulse to replace surveys that vanish into folders with feedback that drives daily decisions.
National Health Foundation
Los Angeles, CA
The Challenge
NHF works in environments where power dynamics can prevent honest feedback—people may not feel safe saying what's real.
Key Insight
"We have a power problem… I have power over every person who comes to our facilities… Pulse For Good takes that away… so our guests can answer questions without anybody knowing who they are."
The Results
Pulse helped NHF capture more detail and address issues early—before they became bigger problems.
"[Pulse For Good] takes the place of a full-time employee and it's way cheaper."
— Kelly Bruno, CEO, National Health FoundationYour Mailed Survey Tells You What Happened Last Quarter.
Pulse Tells You What's Happening Today.
Mailed patient satisfaction surveys and CAHPS-style paper forms have their place—and Pulse runs alongside them, not instead of them. The difference is what you hear in between.
The Survey Mailer
- Sent weeks after the visit
- Usually English-first, if not English-only
- Asks patients to identify themselves
- Misses patients without stable addresses
- Results arrive long after the moment to act
Always-On In-Clinic Listening
- Collected in the waiting room, same day
- 150+ languages, switchable mid-survey
- Completely anonymous—no names, ever
- Reaches every patient who walks in the door
- Trends and urgent items surface in real time
Zero Added Work for Your Clinical Staff
No surveys to mail, no callbacks to make, no data entry. Your team keeps seeing patients—the feedback comes to you.
Place a Kiosk Where Patients Already Are
Waiting rooms, check-out desks, pharmacy lines—kiosks collect feedback at the moment of care, when experiences are fresh.
Patients Share Anonymously
No names, no logins, no forms that feel like paperwork. About 2 minutes, in the patient's own language.
Insights Reach the Right People
Real-time dashboards auto-categorize comments, surface trends across sites, and flag high-urgency items so leadership can act—fast.
Built for the Way Community Health Is Measured
Patient experience isn't just good practice—it's something HRSA, your accreditors, and your board ask you to prove. Pulse gives you a continuous stream of patient-voice evidence you can bring to the table.
- UDS-aligned reporting — patient-experience data organized to support your HRSA reporting cycle.
- Accreditation and recognition programs — demonstrate that patients have real input into your care model, with data to back it up.
- Grant applications and renewals — show funders a working patient-feedback loop, not just a promise of one.
- Board and community reporting — bring the actual words of the patients you serve into every leadership conversation.
Kiosks win because they're always available in the moment of service—and privacy increases honesty.The one-line takeaway from 2.6M+ answers
What Your Compliance Officer Will Ask
The questions we hear from health center leadership, quality teams, and IT—answered up front.
Is Pulse For Good HIPAA compliant?
Yes. Pulse minimizes PHI exposure by collecting feedback anonymously, without personal identifiers. We provide signed Business Associate Agreements and end-to-end encryption for all data.
What languages does Pulse support?
Over 150 languages, including Spanish, Mandarin, Vietnamese, Arabic, Tagalog, Korean, and Russian. Patients can switch languages at any point during the survey—no staff assistance needed.
How is anonymity actually protected?
We never collect names, emails, or contact information, and we don't log device or location data. Results are presented in aggregate with minimum response thresholds so individuals can't be identified—which matters enormously for patients with immigration concerns.
What does our IT team need to do?
Almost nothing. Kiosks need a standard 110V outlet and WiFi—cellular connectivity is available on request. Most organizations are fully operational within 2–4 weeks, including platform configuration and staff training.
Can we ask our own questions?
Yes. The platform offers full customization: program-specific questions, a library of validated questions, conditional logic and branching, and your branding—so your surveys reflect the way your health center actually works.
Will patients actually use it?
Yes—kiosks reach the patients who never answer mailers or phone calls, because the survey is right there at the moment of care. Across the platform, Pulse has captured 2.6M+ answers.
Voices from the Field
What health and care providers say about working with Pulse
"[Pulse For Good] takes the place of a full-time employee — and it's way cheaper."
"The biggest value is that our patients recognize that we really do want to hear from them."
"It's in-the-moment data… It's low effort for staff… They just tap on it and it works, and I can read it."
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Start with these two reports while you wait:
Community Health Resources
Research and analysis for leaders building healthier, more responsive care organizations.
The Resilient Facility
How continuous listening helps facilities catch patterns early—before staff disengage and service quality slips.
Read the whitepaper WhitepaperBurnout from Emotional Labor
Why chronic emotional strain threatens clinical teams—and how continuous feedback builds prevention into the system itself.
Download the whitepaperHear What Your Patients Would Tell You—If They Felt Safe
Run a 30-day pilot in one waiting room and see what surfaces. No mailers, no staff burden, no guesswork.