Your Guests Have Something to Tell You.
Give Them a Safe Way to Say It.
People experiencing homelessness depend on your shelter for safety, meals, and their path to stability. That dependency makes honest feedback nearly impossible—nobody risks their bed to fill out a comment card. Pulse For Good captures anonymous, in-the-moment feedback right where guests already are, without adding work for your staff.
Trusted by 125+ shelters, rescue missions, and housing organizations across the country.
The People You Serve Won't Fill Out Your Survey
Link-based surveys and paper forms consistently miss the people most impacted by your services. Homeless services adds hurdles no other field faces.
Nobody Risks Their Bed
Guests fear that speaking up could cost them their bed assignment, their meals, or their standing in a program. Anonymity removes the risk—and unlocks the truth.
No Phone, No Survey
Link-based surveys assume everyone has a device, a data plan, and an email address. Many of your guests have none of those. On-site kiosks eliminate the device barrier entirely.
Mistrust Runs Deep
Many guests carry hard-earned mistrust of authority figures, and staff hold real power over their daily lives. A private kiosk levels the field—no one watching, no one judging.
Safety Issues Can't Wait
In a shelter, a concern buried in a comment box can be a safety issue. Pulse automatically flags high-urgency feedback so the right person sees it fast—before it becomes an incident.
Always-On Listening in Homeless Services
What Pulse has captured in shelters and housing programs alone
And across the full Pulse platform:
Providers Like You, Hearing What They'd Been Missing
Shelters and housing programs use Pulse to replace comment boxes that go nowhere with feedback that drives daily decisions.
Catholic Community Services of Utah
Salt Lake City, UT
The Challenge
CCS needed feedback that wouldn't just "sit on a desk"—they needed something they could track daily, spot trends with, and use to improve real services.
Key Insight
"What was important… was to not let that information sit on a desk… we needed to use it to track trends…"
The Results
Pulse gave CCS ongoing insight into what clients are dealing with and helped them understand real needs in real time.
"These are things I've been dreaming of doing for years."
— Matthew Melville, Homeless Services Director, Catholic Community Services of UtahThe Road Home
Utah
The Challenge
They needed a way to capture raw, unsolicited feedback from guests without requiring constant oversight.
The Results
"We have been able to directly identify key areas of improvement… improvements to cleaning processes, case management interactions, and front-line staff…"
Feedback helped identify improvements in how security teams were interacting with guests.
"Pulse For Good's kiosks are an excellent tool for gathering direct feedback from clients and guests."
— Dee Norton, Impact and Facilities Director, The Road HomeFunder Surveys Tell You What Happened Last Quarter.
Pulse Tells You What's Happening Tonight.
Annual funder surveys and lobby comment boxes check a box. They don't catch the guest who had a bad experience at intake this morning—or the program that's quietly drifting. Pulse runs alongside your required reporting, not instead of it.
The Comment Box & Annual Survey
- Collected sporadically, if at all
- Requires literacy, pen, paper—and courage
- Results surface long after the experience
- Misses guests without devices or email
- No way to catch urgent safety issues
Always-On Anonymous Listening
- Collected every day, at the moment of service
- No device, no login, no account needed
- Auto-categorized and dashboarded in real time
- Reaches guests other methods never will
- High-urgency comments flagged automatically
Zero Added Work for Your Front-Line Staff
No surveys to send, no links to distribute, no data entry. Your team keeps doing their jobs—the feedback comes to you.
Place a Kiosk Where Guests Already Are
Lobbies, dining halls, day centers, resource rooms—kiosks collect feedback at the moment of service, when experiences are fresh.
Guests Share Anonymously
No names, no logins, no devices required. Anonymity is what turns wary silence into honest, usable feedback—and builds trust over time.
Insights Reach the Right People
Real-time dashboards auto-categorize comments, surface trends across sites, and flag high-urgency items so leadership can act—fast.
Built for the Way Homeless Services Is Funded
Client voice isn't just good practice—it's something your funders, your board, and your community ask you to prove. Pulse gives you a continuous stream of guest-voice evidence you can bring to the table.
- Funder-ready reports — demonstrate impact with real guest voices, not just bed counts and meal totals.
- Grant applications and renewals — show funders a working client-feedback loop, not just a promise of one.
- Board and community reporting — bring the actual words of the people you serve into every leadership conversation.
- Continuous quality improvement — spot trends in cleaning, meals, intake, and safety while you can still act on them.
Kiosks win because they're always available in the moment of service—and privacy increases honesty.The one-line takeaway from 2.6M+ answers
What Your Team Will Ask
The questions we hear from shelter directors, program managers, and operations teams—answered up front.
Can guests lose services over what they say?
No—because no one can know who said it. We never collect names, emails, or contact information, and we don't log device or location data. Results are presented in aggregate with minimum response thresholds so individuals can't be identified.
Do guests need a phone or an account?
No. The kiosk lives on-site, right where services happen. No logins, no email addresses, no personal devices required—which is exactly why kiosks reach people that link-based surveys never will.
What does our team need to set up?
Almost nothing. Kiosks need a standard 110V outlet and WiFi—cellular connectivity is available on request. Most organizations are fully operational within 2–4 weeks, including platform configuration and staff training.
What about guests who don't speak English?
Pulse supports 150+ languages, including Spanish, Mandarin, Vietnamese, Arabic, and many more. Guests can switch languages at any point during the survey.
What happens when someone reports something urgent?
High-urgency comments are automatically flagged and surfaced so the right person sees them quickly. Across the platform, Pulse has detected 5,400+ high-urgency items that might otherwise have sat in a comment box.
Will guests actually use it?
Yes—Pulse has captured 2.15 million+ answers in homeless services settings alone. Anonymity plus in-the-moment availability is what drives response: no links to click, no forms to mail back, no one watching over your shoulder.
Voices from the Field
What homeless services leaders say about working with Pulse
"Pulse keeps us honest. We lead with the windows wide open."
"These are things I've been dreaming of doing for years."
"This is the most important information we could possibly get — the words and experiences of people who are really using our services."
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Research, sector analysis, and lessons from 2.15M+ guest answers in homeless services—delivered occasionally, no spam, unsubscribe anytime.
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Start with these two resources while you wait:
Homeless Services Resources
Research and stories on why listening infrastructure matters for shelters and housing programs—now more than ever.
The Resilient Facility
How facilities catch problems while they're still small—and why monthly aggregate reports surface patterns weeks after staff have already disengaged.
Read the whitepaper PartnershipInvisible People × Pulse For Good
Our partnership with Invisible People—giving voice to people experiencing homelessness, one honest story at a time.
See the partnershipHear What Your Guests Would Tell You—If They Felt Safe
Run a 30-day pilot in one lobby or dining hall and see what surfaces. No survey blasts, no staff burden, no guesswork.