Executive Summary
Transforming Feedback
Behavioral health centers serve individuals at their most vulnerable, yet feedback–the foundation of trust, communication and continuous improvement–is often overlooked. Traditional methods like paper surveys or exit forms yield low response rates, biased results and little actionable insight, leaving patients unheard, staff struggling with burnout and leaders operating without reliable data. Pulse For Good transforms this process by delivering an anonymous, kiosk-based feedback system paired with intuitive dashboards and actionable metrics. Patients gain a safe, judgment-free space to share honest input, while CEOs receive real-time insights that strengthen accountability, guide strategic decisions and improve outcomes. By closing the feedback loop, Pulse helps organizations build trust, reduce burnout, and construct more effective, sustainable behavioral health systems where every voice is valued.