Transform how you listen. Change lives at scale.

CANDID is a practical guide for nonprofits and social service organizations that want to gather honest input, close the feedback loop, and build trust with the people they serve. Written by Blake Kohler, Remington Rainey, and Marc Weaver, it turns hard-won lessons into strategies you can put to work.

CANDID: The Power of Psychologically Safe Feedback — book cover

Get Your Copy

Learn how to gather feedback that people feel safe enough to give, close the loop so they know they were heard, and build the kind of trust that changes outcomes. This is a hands-on guide, not theory.

Perfect for healthcare leaders, social service administrators, nonprofit directors, and anyone working with vulnerable populations who needs to collect genuine feedback while maintaining safety and trust.

Get the Book

Evidence-Based Methods

Research-backed strategies for creating environments where vulnerable people feel safe to share authentic feedback.

Practical Implementation

Step-by-step guides for implementing feedback systems that respect dignity and maintain anonymity.

Trauma-Informed Approach

Learn how to design feedback processes that acknowledge and respond to the impact of trauma.

Real-World Case Studies

Examples from healthcare, social services, and nonprofit organizations that have successfully implemented CANDID principles.

Implementation Toolkit

Downloadable templates, checklists, and assessment tools to help you apply CANDID principles in your organization.

Ethical Guidelines

Clear frameworks for maintaining ethical standards while collecting sensitive feedback from vulnerable populations.