SUD Program Feedback Toolkit
A 10-document system for capturing meaningful feedback from people in substance use recovery without reinforcing shame or jeopardizing trust. Covers recovery-stage questions, MAT sensitivity, and ethical storytelling.
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Download PDF"## SUD Program Feedback Toolkit
10 documents for collecting honest feedback from people in recovery — without shame, stigma, or harm to trust.
Substance use disorder is inseparable from shame. Every interaction a person in recovery has with an institution either reinforces or reduces that shame. A feedback system that uses the language of failure, treats MAT as second-class recovery, or exploits recovery stories will do harm — even with the best intentions.
What's Inside
- Recovery-Stage Question Sets — Different questions for stabilization, early treatment, active treatment, and continuing care
- Shame-Reduction Language Guide — Words that heal vs. words that wound in SUD feedback
- MAT-Specific Feedback Considerations — Respecting medication-assisted treatment in survey design and data use
- Peer-Support-Friendly Survey Formats — Leveraging lived experience for trust without turning peers into data collectors
- Relapse-Sensitive Response Protocols — When feedback reveals return to use, responding without punishing honesty
- Anonymous Disclosure Safeguards — 42 CFR Part 2 alignment and beyond
- Program Improvement Mapping — Connecting SUD-specific themes to measurable program changes
- Staff Alignment Checklist — Ensuring staff use feedback data appropriately
- Recovery Success Signal Tracker — Measuring what matters beyond sobriety dates (SAMHSA's four dimensions)
- Ethical Storytelling Guardrails — Using recovery feedback for communication without exploitation
Who It's For
SUD treatment programs — residential, outpatient, MAT providers, recovery support services — that want to hear from clients without jeopardizing the trust that makes recovery possible.
Why It Matters
If a client who tells you they're struggling gets punished for their honesty, you've destroyed the most valuable thing in their recovery: their willingness to be honest."