The Hidden Costs of BYOD

Organizations launching feedback programs face a critical hardware decision: use existing tablets (BYOD) or invest in purpose-built managed kiosks. On paper, BYOD looks like the budget-friendly choice. In practice, it's not a cost-saving strategy — it's a labor-transfer strategy that shifts expenses from a vendor subscription to your internal IT and frontline staff.

This white paper breaks down the Total Cost of Ownership of survey hardware and presents operational data from hundreds of deployments showing why the device you collect feedback on directly impacts both the volume and honesty of the responses you receive.

Inside, you'll learn:

• Why BYOD deployments experience 3–4× more downtime than managed solutions
• How dedicated kiosks gather approximately 11× more feedback than QR codes or email links
• The research behind why personal devices suppress honest feedback from vulnerable populations
• What a realistic TCO comparison looks like when you account for MDM software, IT labor, staff time, and lost responses

Whether you're evaluating hardware options for a new feedback initiative or troubleshooting low response rates on an existing one, this paper will help you make the case for infrastructure that protects your data integrity.