Feedback Prioritization Toolkit

"## Feedback Prioritization Toolkit

10 documents for deciding what to fix first when you can't fix everything at once.

Collecting feedback is the easy part. The hard part is what comes next: hundreds of responses, competing themes, limited resources, and the pressure to do something. This toolkit provides a systematic framework for prioritizing feedback so you act on what matters most.

What's Inside

• Urgency Classification Matrix — Safety vs. satisfaction vs. systemic issues
• Impact-Effort Decision Framework — Quick wins, strategic investments, and deprioritization
• Stakeholder Alignment Process — Getting leadership, clinical, and frontline staff on the same page
• Quarterly Prioritization Workflow — A repeatable cycle from data to decision
• Theme Clustering Guide — Grouping responses into actionable categories
• Resource Mapping Worksheet — Matching priorities to available capacity
• Communication Templates — Explaining priorities to staff and participants
• Deprioritization Scripts — How to say ""not yet"" without saying ""not ever""
• Progress Tracking Dashboard — Monitor implementation across priority actions
• Reprioritization Triggers — When to change course based on new data

Who It's For

Quality improvement coordinators, program directors, and leadership teams who have feedback data and need a disciplined process for acting on it.

Why It Matters

Organizations that try to fix everything fix nothing. Organizations that prioritize ruthlessly get better fast."