Same price,
however you listen.
Starts at $350 a month. That's one kiosk with all the software, or the digital version with no kiosk at all. If you want the full setup, the Upgrade Bundle adds a standing unit and a Feedback Board display for $500.
Nonprofit and government rate, billed annually. Monthly billing available.
Kiosk
A managed touchscreen station wherever your people are, plus all the software. Monitored, updated, and replaced under warranty. Wall-mounted. Want it freestanding? Add the pedestal for a one-time $1,500, or take the Upgrade Bundle and get it included.
7× is response volume against paper surveys or QR codes alone. Buying one yourself runs $2,000 to $8,000 for a commercial kiosk, plus device management software, plus replacing it every three or four years. This is the version where none of that is your problem.
Digital
The same software with no hardware. QR codes, toll-free phone, web links, AI interviews, for as many sites as you have.
Standing Kiosk + Board
Everything in the kiosk package, on a freestanding pedestal, with a managed Feedback Board display beside it showing clients what changed.
- Standing kiosk, the $1,500 pedestal upgrade included
- Feedback Board display, managed like the kiosk
- All the software, unlimited, org-wide
All three include all of the software below, with no limit on surveys, responses, sites, or programs. Hardware is priced per unit, nothing else is, and you can mix unit types across your locations.
“It takes the place of a full-time employee and it's way cheaper.”
Unlimited surveys. Unlimited responses.
Put it everywhere.
We don't charge per use, per response, per survey, per site, or per program. The more your people use it, the better it's working, and we never want the bill to be the reason you hold back. The whole point is for you to hear more than you're used to hearing. Every waiting room, every case manager's door, every follow-up call, every question you've wanted to ask and never had a safe way to.
Most directors we talk to work out that they spend more per response on paper surveys, once staff time to hand out, collect, and compile is counted, than a full year of Pulse costs. The comparison usually isn't close.
All of the software, no matter which you pick
- Unlimited surveys, responses, sites, and programs
- QR, toll-free phone, web, AI interviews
- Concerns anonymous grievance intake
- Real-time dashboard and AI alerts
- Peer comparison and automated reports
- Feedback Board software for any screen
- Automated translation, 150+ languages, conditional routing
- Action plans and loop-closing tools
- Data exports (CSV, Excel, PDF)
- Survey setup and ongoing support
- Unlimited sites and programs
- No IT required
Pulse usually replaces four or five line items.
Check what you're paying for today and enter your own numbers. No email required to see the total.
Every category above is included in a single Pulse subscription. Staff time spent compiling any of it is not counted here.
Add-ons
None of these are required to get started.
Feedback Board Display
A managed screen showing clients what changed because they spoke up.
Outreach Device
Rugged handheld for field and street teams.
Standing Kiosk
Pedestal upgrade for a standard kiosk. Included free in the Upgrade Bundle.
Professional Installation
We mount and configure it on site. Self-install instructions are included otherwise.
In-Person Training
On-site session for your whole team.
A shelter with three buildings
Upgrade Bundle at the busiest entrance, standard kiosks in the other two buildings, digital everywhere else.
Every year after that is $14,400. No required setup fee, no per-response charge, no seat licenses, no overage.
What people ask
Why does digital cost the same as a kiosk?
Because the software is what you're paying for. The survey design, the anonymity model, the dashboard, the analysis, and the support are identical either way. We price the system, not the tablet.
Why is every kiosk $350?
Each one is a physical station we own and keep running: hardware, shipping, mounting, remote management, offline capture, monitoring, updates, and replacement under warranty. A second location is a second unit to maintain, so it carries its own line. A second QR code costs nothing, so it doesn't. For comparison, a commercial kiosk you buy outright is typically $2,000 to $8,000 before device management, replacement, and the IT time to keep it running.
Can I mix unit types?
Yes. Each kiosk is its own line, so you can put an Upgrade Bundle at the entrance with the most traffic and standard kiosks everywhere else, or start with one and change the mix as you learn which locations produce the most feedback.
Can I start digital and add a kiosk later?
Yes. Many organizations do. Start where your people are, and add a kiosk for $350 a month when your own data tells you which location warrants one.
How does the nonprofit rate work?
501(c)(3) organizations and government agencies pay the rate on this page. Provide tax-exempt documentation at signup and it applies automatically. For-profit organizations pay a commercial rate of $500; ask us for a quote.
Are we locked into a contract?
Annual agreements run for the year. Monthly plans can be cancelled with 30 days notice. If your funding changes significantly mid-term, talk to us.
See how Pulse fits your locations.
Fifteen minutes, a real kiosk, and your actual questions.