When you talk to someone who is experiencing homelessness, a pattern emerges: People pass them by, avoid eye contact, cross the street not to have to walk by them and do anything they can to avoid thinking about their plight. They are invisible.
Sadly, individuals experiencing homelessness often convey that they experience the same thing when visiting service providers that are attempting to serve them. They can feel disregarded, neglected, and overly scrutinized.
Service providers have learned that engaging, involving, and listening to these individuals breaks the pattern of dehumanization.
Client feedback kiosks are an excellent way for individuals to feel valued and heard. They bring the needs of an individual into focus with striking clarity. They foster a culture of listening and build provider/client trust.