Accessibility Statement

1. Our Commitment

Pulse For Good is committed to ensuring that our website, application, and feedback kiosks are accessible to everyone, including people with disabilities. Accessibility is not an afterthought for us — it is central to our mission of amplifying the voices of vulnerable and underserved populations.

We are committed to:

• Providing an inclusive experience for all users regardless of ability
• Meeting or exceeding recognized accessibility standards
• Continuously testing and improving accessibility across all our products
• Training our team on accessible design and development practices
• Responding promptly to accessibility concerns raised by users

2. Standards We Follow

We strive to conform to the following accessibility standards:

2.1 Web Content Accessibility Guidelines (WCAG)

Our website and application target conformance with WCAG 2.1 Level AA, the internationally recognized standard for web accessibility. This includes guidelines across four principles:

• Perceivable — Content is presented in ways that all users can perceive, including text alternatives for images and sufficient color contrast
• Operable — All functionality is available via keyboard navigation and other input methods
• Understandable — Content and interface behavior are clear, readable, and predictable
• Robust — Content is compatible with a wide range of user agents and assistive technologies

2.2 Additional Standards

We also consider guidance from:

• Section 508 of the Rehabilitation Act (for government-affiliated organizations)
• Americans with Disabilities Act (ADA) requirements
• Relevant state and local accessibility regulations

3. Accessibility Features

3.1 Website

Our website includes the following accessibility features:

• Semantic HTML — Properly structured headings, landmarks, and page elements for screen reader navigation
• Keyboard navigation — All interactive elements are accessible via keyboard
• Text alternatives — Images include descriptive alt text
• Color contrast — Text and interactive elements meet WCAG AA contrast ratios
• Responsive design — Content adapts to different screen sizes, zoom levels, and orientations
• Focus indicators — Visible focus outlines for keyboard users
• Form labels — All form fields have associated labels for assistive technology

3.2 Application Dashboard

Our application dashboard includes:

• Keyboard-accessible charts and data visualizations
• Text-based alternatives for graphical data representations
• Consistent and predictable navigation patterns
• Clear error messaging and form validation
• Support for browser zoom up to 200% without loss of content

4. Kiosk Accessibility

Our feedback kiosks are designed with accessibility at the forefront, recognizing that the populations we serve face diverse barriers to participation.

4.1 Physical Accessibility

• Kiosks are positioned at accessible heights where possible
• Touchscreen interfaces with large, clearly labeled buttons
• High-contrast display for visibility in various lighting conditions

4.2 Language and Literacy

• Multilingual support to serve diverse communities
• Simple, clear language written at an accessible reading level
• Visual and icon-based elements to support comprehension
• Trauma-informed design that avoids triggering or complex language

4.3 Privacy as Accessibility

• Anonymous feedback removes the barrier of fear of identification
• No login, account creation, or personal information required
• Quick completion times to accommodate varying attention and comfort levels

5. Known Limitations

While we work continuously to improve accessibility, we acknowledge the following areas where we are actively working to improve:

• Some older PDF documents may not be fully screen reader accessible
• Certain third-party embedded content (such as video players) may have limited accessibility features beyond our direct control
• Some complex data visualizations in the dashboard may have limited alternative text descriptions

We are actively working to address these limitations and prioritize accessibility improvements in our development process.

6. Feedback and Contact

We take accessibility seriously and want to hear from you. If you encounter any accessibility barriers while using our website, application, or kiosks, please let us know.

Report an Accessibility Issue

When reporting an issue, it is helpful to include:

• A description of the problem you encountered
• The page or feature where the issue occurred
• The assistive technology you were using (if applicable)
• Your preferred method of contact for follow-up