Trusted by organizations serving vulnerable populations
Stand out to funders, partners, and clients. CCE Accreditation shows you don't just say you're client-centered—you prove it with systematic feedback that drives real change.
CCE Accreditation is designed for nonprofits and social services that want to prove their commitment to client voice.
Progress through accreditation levels as your organization deepens its commitment to client feedback and continuous improvement. All levels are completely free.
Foundational Level
Establish a consistent, accessible survey system that shows you're taking the first steps.
Expanding Impact
Expand accessibility and take meaningful, documented action on what you hear.
Industry Leader
Close the loop completely with transparency, client involvement, and public accountability.
Accredited organizations receive official CCE badges and materials they can display across all touchpoints—signaling to funders, partners, and clients that feedback drives your decisions.
In a crowded field, accreditation signals you're not just saying you're client-centered—you're proving it.
Each pillar represents a critical component of a complete feedback loop. See what's required at each level.
How you administer surveys and make them accessible to clients
How you gather, combine, and securely store responses
How you review, interpret, and draw insights from feedback data
How your organization uses feedback data to drive real change
How you involve clients, staff, and public after they give feedback
Not ready to schedule a call yet? Download our free checklist to see exactly where your organization stands.
Most organizations achieve Foundational level in under 30 days. The entire process is free—no fees, no hidden costs.
Schedule a meeting with Pulse to review your compliance with accreditation standards.
Pulse For Good reviews submitted materials and may conduct evaluations to verify compliance.
Organizations meeting requirements receive their accreditation level for a 1-year period.
Receive benchmarks against peers, improvement roadmaps, and quarterly check-ins to advance.
From the organizations we serve to the funders who support them.
"I didn't think anyone would listen. But they did, and things actually changed. That's when I knew this place was different."
"We look for evidence of systematic client feedback in every grant application. It's one of the clearest indicators of organizational maturity."
"The accreditation framework gave us a roadmap we didn't know we needed. Our staff finally had a shared language for improvement."
A dedicated feedback department
Expensive software or equipment
Perfect scores or flawless feedback
Months of preparation
Everything you need to know about CCE accreditation
CCE integrates into what you're already doing. Most organizations achieve Foundational level in under 30 days without hiring new staff. The framework helps you systematize feedback you're likely already collecting informally.
Accreditation is awarded for a one-year period. After the initial period, organizations undergo a periodic assessment to ensure continued compliance with the standards required to maintain their accreditation status.
If an organization does not meet the required standards, it may be given a period of time to make improvements. We work collaboratively—accreditation is about growth, not gatekeeping.
To advance, demonstrate improved survey accessibility, frequency, and action taken on feedback. You'll receive guidance, tools, and benchmarking resources to help you progress at your own pace.
Yes! Accredited organizations receive official badges and materials they can display on their website, marketing materials, grant applications, and physical locations to showcase their commitment.
Accreditation is voluntary. It's for organizations that want to demonstrate their commitment to listening and differentiate themselves to funders, partners, and clients.
Accreditation enhances credibility with funders and stakeholders, ensures best practices in feedback collection, demonstrates transparency, and provides access to peer benchmarking resources.
Join the growing number of organizations committed to truly listening. Schedule a free info session to learn how CCE accreditation can benefit your organization.
✨ CCE Accreditation is completely free for all organizations
Ready to get accredited?
Schedule Info Session