Q1
How would you rate your overall experience with transportation?
Why We Ask
Overall satisfaction measure.
Deeper Rationale
Transportation quality affects access to all other services.
About This Survey
Transportation services help individuals reach appointments, jobs, and essential services.
Psychometrically Sound Design
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Star Rating Questions
Thinking about this past week
Q2
How well did services meet your transportation needs?
Why We Ask
Assesses service relevance.
Deeper Rationale
Measures whether service design matches actual needs.
Q3
How easy was it to schedule or access transportation?
Why We Ask
Focuses on accessibility.
Deeper Rationale
Surfaces barriers in the scheduling process.
Q4
How respectful were staff during your rides?
Why We Ask
Measures driver/staff interactions.
Deeper Rationale
Affects comfort and willingness to use services.
Q5
How safe did you feel while using transportation?
Why We Ask
Evaluates safety during travel.
Deeper Rationale
Captures whether riders feel secure.
Q6
How likely are you to use transportation services again?
Why We Ask
Captures future engagement.
Deeper Rationale
Indicates overall satisfaction with the service.
Free Text Questions
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
FT1
What was the most helpful part of this service for you?
Why We Ask
Identifies key strengths that should be maintained.
Deeper Rationale
This strength-based question helps services understand what's working well from the participant's perspective.
FT2
What is one thing we could change to make this service better?
Why We Ask
Captures constructive suggestions for improvement.
Deeper Rationale
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic Questions
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
D1
What is your age group? (Under 18, 18-24, 25-44, 45-64, 65+)
Why We Ask
Allows analysis by age group.
Deeper Rationale
Age correlates with different needs and experiences. Enables equity analysis.
D2
What is your gender? (Male, Female, Non-binary, Prefer not to say)
Why We Ask
Supports equity and inclusivity monitoring.
Deeper Rationale
Gender can affect service experiences. Inclusive options signal welcome to all.
D3
What is your race/ethnicity? (Select all that apply)
Why We Ask
Helps assess equitable service reach.
Deeper Rationale
Racial equity requires measurement. Enables identification of disparities.