Q1
How helpful have the supportive services been for you?
Why We Ask
Overall satisfaction for the week.
Deeper Rationale
Weekly measurement allows tracking of trends over time.
About This Survey
Supportive services include case management, mental health support, life skills training, and connection to resources. Weekly feedback tracks trends.
Psychometrically Sound Design
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Star Rating Questions
Thinking about the past week
Q2
How easy has it been to get the help you needed?
Why We Ask
Identifies current access barriers.
Deeper Rationale
Captures dynamic access issues week to week.
Q3
How respectful were staff during your interactions?
Why We Ask
Measures interpersonal respect.
Deeper Rationale
Tracks whether relationships remain positive over time.
Q4
How supportive were staff while providing services?
Why We Ask
Measures quality of staff interaction.
Deeper Rationale
Captures whether staff provide genuine care and support.
Q5
How safe did you feel while using supportive services?
Why We Ask
Evaluates safety in the service environment.
Deeper Rationale
Captures psychological safety for vulnerable conversations.
Q6
How likely are you to use supportive services again?
Why We Ask
Captures future engagement intent.
Deeper Rationale
Declining intent may signal relationship problems.
Free Text Questions
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
FT1
What was the most helpful part of this service for you?
Why We Ask
Identifies key strengths that should be maintained.
Deeper Rationale
This strength-based question helps services understand what's working well from the participant's perspective.
FT2
What is one thing we could change to make this service better?
Why We Ask
Captures constructive suggestions for improvement.
Deeper Rationale
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic Questions
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
D1
What is your age group? (Under 18, 18-24, 25-44, 45-64, 65+)
Why We Ask
Allows analysis by age group.
Deeper Rationale
Age correlates with different needs and experiences. Enables equity analysis.
D2
What is your gender? (Male, Female, Non-binary, Prefer not to say)
Why We Ask
Supports equity and inclusivity monitoring.
Deeper Rationale
Gender can affect service experiences. Inclusive options signal welcome to all.
D3
What is your race/ethnicity? (Select all that apply)
Why We Ask
Helps assess equitable service reach.
Deeper Rationale
Racial equity requires measurement. Enables identification of disparities.