Q1
How would you rate your overall experience with Rapid Resolution?
Why We Ask
Overall satisfaction measure.
Deeper Rationale
Captures whether crisis intervention works from participant perspective.
About This Survey
Rapid Resolution prevents homelessness through quick intervention—often resolving crises within days.
Psychometrically Sound Design
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Star Rating Questions
Thinking about your experience
Q2
How well did Rapid Resolution meet your most urgent needs?
Why We Ask
Assesses impact on immediate crisis.
Deeper Rationale
Measures whether intervention matched the specific problem.
Q3
How quickly did you receive help after contacting Rapid Resolution?
Why We Ask
Measures timeliness—critical for prevention.
Deeper Rationale
Speed defines the program's effectiveness.
Q4
How respectful were the staff when working with you?
Why We Ask
Measures staff interactions during crisis.
Deeper Rationale
Respectful treatment enables effective problem-solving.
Q5
How safe did you feel while using services?
Why We Ask
Evaluates emotional safety.
Deeper Rationale
Crisis services must feel supportive to be effective.
Q6
How easy was it to access Rapid Resolution services?
Why We Ask
Identifies access barriers.
Deeper Rationale
If hard to access, people may not reach it in time.
Free Text Questions
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
FT1
What was the most helpful part of this service for you?
Why We Ask
Identifies key strengths that should be maintained.
Deeper Rationale
This strength-based question helps services understand what's working well from the participant's perspective.
FT2
What is one thing we could change to make this service better?
Why We Ask
Captures constructive suggestions for improvement.
Deeper Rationale
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic Questions
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
D1
What is your age group? (Under 18, 18-24, 25-44, 45-64, 65+)
Why We Ask
Allows analysis by age group.
Deeper Rationale
Age correlates with different needs and experiences. Enables equity analysis.
D2
What is your gender? (Male, Female, Non-binary, Prefer not to say)
Why We Ask
Supports equity and inclusivity monitoring.
Deeper Rationale
Gender can affect service experiences. Inclusive options signal welcome to all.
D3
What is your race/ethnicity? (Select all that apply)
Why We Ask
Helps assess equitable service reach.
Deeper Rationale
Racial equity requires measurement. Enables identification of disparities.