Q1
How would you rate your overall experience with PSH?
Why We Ask
Provides an overall satisfaction measure.
Deeper Rationale
PSH is a long-term intervention, so overall experience captures cumulative impact.
About This Survey
PSH combines affordable housing with ongoing supportive services for individuals who have experienced chronic homelessness. This survey measures housing quality and wraparound support effectiveness.
Psychometrically Sound Design
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Star Rating Questions
Thinking about your experience overall
Q2
How well did PSH meet your most essential needs?
Why We Ask
Assesses service relevance and impact.
Deeper Rationale
Essential needs extend beyond housing to support services and community integration.
Q3
How easy was it to get the help you needed?
Why We Ask
Identifies barriers to accessing support services.
Deeper Rationale
Services only work if residents can access them when needed.
Q4
How respectful were the staff while providing housing?
Why We Ask
Measures quality of staff interactions.
Deeper Rationale
Staff relationships are long-term and affect willingness to engage with services.
Q5
How safe do you feel while using this housing?
Why We Ask
Evaluates safety and comfort.
Deeper Rationale
Feeling unsafe undermines the stability PSH is designed to provide.
Q6
How likely are you to seek services from this provider again?
Why We Ask
Captures future engagement intent.
Deeper Rationale
Willingness to seek services indicates trust and satisfaction with the program.
Free Text Questions
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
FT1
What was the most helpful part of this service for you?
Why We Ask
Identifies key strengths that should be maintained.
Deeper Rationale
This strength-based question helps services understand what's working well from the participant's perspective.
FT2
What is one thing we could change to make this service better?
Why We Ask
Captures constructive suggestions for improvement.
Deeper Rationale
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic Questions
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
D1
What is your age group? (Under 18, 18-24, 25-44, 45-64, 65+)
Why We Ask
Allows analysis by age group.
Deeper Rationale
Age correlates with different needs and experiences. Enables equity analysis.
D2
What is your gender? (Male, Female, Non-binary, Prefer not to say)
Why We Ask
Supports equity and inclusivity monitoring.
Deeper Rationale
Gender can affect service experiences. Inclusive options signal welcome to all.
D3
What is your race/ethnicity? (Select all that apply)
Why We Ask
Helps assess equitable service reach.
Deeper Rationale
Racial equity requires measurement. Enables identification of disparities.