Q1
How would you rate your overall experience with housing assistance?
Why We Ask
Provides an overall satisfaction measure.
Deeper Rationale
Captures overall program quality across different assistance types.
About This Survey
General housing assistance helps individuals navigate housing challenges including finding housing, understanding rights, and resolving problems.
Psychometrically Sound Design
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Star Rating Questions
Thinking about your experience
Q2
How well did the housing assistance meet your most essential needs?
Why We Ask
Assesses service relevance and impact.
Deeper Rationale
Measures whether services addressed each individual's specific situation.
Q3
How easy was it to get the housing assistance you needed?
Why We Ask
Identifies barriers to accessing support.
Deeper Rationale
Surfaces barriers to timely support delivery.
Q4
How respectful were the staff while providing housing assistance?
Why We Ask
Measures quality of staff interactions.
Deeper Rationale
Respect builds trust and encourages engagement.
Q5
How safe did you feel while using housing assistance?
Why We Ask
Evaluates safety and comfort.
Deeper Rationale
Captures whether the experience felt supportive.
Q6
How likely are you to use housing assistance again if you need it?
Why We Ask
Captures future engagement intent.
Deeper Rationale
Indicates trust and satisfaction with past experiences.
Free Text Questions
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
FT1
What was the most helpful part of this service for you?
Why We Ask
Identifies key strengths that should be maintained.
Deeper Rationale
This strength-based question helps services understand what's working well from the participant's perspective.
FT2
What is one thing we could change to make this service better?
Why We Ask
Captures constructive suggestions for improvement.
Deeper Rationale
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic Questions
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
D1
What is your age group? (Under 18, 18-24, 25-44, 45-64, 65+)
Why We Ask
Allows analysis by age group.
Deeper Rationale
Age correlates with different needs and experiences. Enables equity analysis.
D2
What is your gender? (Male, Female, Non-binary, Prefer not to say)
Why We Ask
Supports equity and inclusivity monitoring.
Deeper Rationale
Gender can affect service experiences. Inclusive options signal welcome to all.
D3
What is your race/ethnicity? (Select all that apply)
Why We Ask
Helps assess equitable service reach.
Deeper Rationale
Racial equity requires measurement. Enables identification of disparities.