Housing Opportunities for Persons with AIDS
HOPWA provides housing assistance to low-income persons living with HIV/AIDS. This survey focuses on the unique intersection of housing stability and health needs that defines HOPWA services.
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Provides a broad satisfaction baseline that can be compared across all service types.
This question establishes the respondent's general sentiment before diving into specifics. Research shows that leading with overall satisfaction captures authentic first impressions before respondents rationalize their experiences.
Measures perceived stability, a key outcome for HOPWA services.
Housing stability is the primary outcome HOPWA is designed to achieve. By asking about 'felt' stability rather than objective measures, we capture the psychological security that stable housing provides—which is often as important as the physical housing itself.
Identifies barriers to accessing housing support services.
Access barriers can include transportation, hours of operation, paperwork complexity, and communication challenges. This question helps identify systemic issues that may prevent clients from fully utilizing available services.
Ensures health needs are being addressed alongside housing support.
HOPWA uniquely serves individuals with specific health conditions. Staff understanding of health needs is critical for appropriate referrals, accommodations, and holistic support.
Measures safety and comfort in the housing environment.
Safety encompasses physical security, neighborhood conditions, privacy, and protection from discrimination. This question captures the quality of housing beyond just its existence.
Captures advocacy and perceived value of the program.
The 'likelihood to recommend' question is a strong predictor of overall service quality. People only recommend services they truly trust.
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
Identifies key strengths that should be maintained.
This strength-based question helps services understand what's working well from the participant's perspective.
Captures constructive suggestions for improvement.
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
Allows analysis by age group.
Age correlates with different needs and experiences. Enables equity analysis.
Supports equity and inclusivity monitoring.
Gender can affect service experiences. Inclusive options signal welcome to all.
Helps assess equitable service reach.
Racial equity requires measurement. Enables identification of disparities.