Q1
How would you rate your overall experience with the financial assistance you received?
Why We Ask
Provides an overall satisfaction measure.
Deeper Rationale
Captures whether the program provided meaningful relief during a stressful period.
About This Survey
Financial assistance helps prevent foreclosure through mortgage assistance, counseling, and financial support. This survey measures whether assistance effectively addresses the crisis.
Psychometrically Sound Design
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Star Rating Questions
Thinking about your experience
Q2
How well did the financial assistance meet your most important needs?
Why We Ask
Assesses service relevance and impact.
Deeper Rationale
Measures whether assistance addressed specific problems facing each homeowner.
Q3
How easy was it to get the help you needed?
Why We Ask
Identifies barriers to accessing assistance.
Deeper Rationale
Surfaces whether complexity prevents people from accessing help when needed.
Q4
How respectful were the staff while providing financial assistance?
Why We Ask
Measures quality of staff interactions.
Deeper Rationale
Respectful treatment preserves dignity during stressful financial situations.
Q5
How safe did you feel while using financial assistance?
Why We Ask
Evaluates emotional safety in the process.
Deeper Rationale
Captures whether the process felt secure and confidential.
Q6
How likely are you to use financial assistance again if you need it?
Why We Ask
Captures future engagement intent.
Deeper Rationale
Willingness to return indicates trust in the program.
Free Text Questions
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
FT1
What was the most helpful part of this service for you?
Why We Ask
Identifies key strengths that should be maintained.
Deeper Rationale
This strength-based question helps services understand what's working well from the participant's perspective.
FT2
What is one thing we could change to make this service better?
Why We Ask
Captures constructive suggestions for improvement.
Deeper Rationale
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic Questions
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
D1
What is your age group? (Under 18, 18-24, 25-44, 45-64, 65+)
Why We Ask
Allows analysis by age group.
Deeper Rationale
Age correlates with different needs and experiences. Enables equity analysis.
D2
What is your gender? (Male, Female, Non-binary, Prefer not to say)
Why We Ask
Supports equity and inclusivity monitoring.
Deeper Rationale
Gender can affect service experiences. Inclusive options signal welcome to all.
D3
What is your race/ethnicity? (Select all that apply)
Why We Ask
Helps assess equitable service reach.
Deeper Rationale
Racial equity requires measurement. Enables identification of disparities.