Q1
How would you rate your overall experience with free legal help?
Why We Ask
Overall satisfaction measure.
Deeper Rationale
Captures quality of the legal aid experience.
About This Survey
Free eviction legal services provide legal representation and advice to tenants facing eviction.
Psychometrically Sound Design
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Star Rating Questions
Thinking about your experience
Q2
How well did legal help meet your most important legal needs?
Why We Ask
Assesses service relevance.
Deeper Rationale
Measures whether services addressed specific legal challenges.
Q3
How clearly did staff explain your legal options or next steps?
Why We Ask
Measures clarity of communication.
Deeper Rationale
Clear explanation empowers clients and reduces anxiety.
Q4
How respectful and supportive were staff?
Why We Ask
Measures attorney/staff interactions.
Deeper Rationale
Respectful staff help clients engage effectively.
Q5
How easy was it to access free legal help?
Why We Ask
Identifies access barriers.
Deeper Rationale
Legal aid must be accessible quickly in eviction cases.
Q6
How confident did you feel about the outcome?
Why We Ask
Assesses trust and confidence.
Deeper Rationale
Indicates whether help was substantive and well-communicated.
Free Text Questions
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
FT1
What was the most helpful part of this service for you?
Why We Ask
Identifies key strengths that should be maintained.
Deeper Rationale
This strength-based question helps services understand what's working well from the participant's perspective.
FT2
What is one thing we could change to make this service better?
Why We Ask
Captures constructive suggestions for improvement.
Deeper Rationale
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic Questions
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
D1
What is your age group? (Under 18, 18-24, 25-44, 45-64, 65+)
Why We Ask
Allows analysis by age group.
Deeper Rationale
Age correlates with different needs and experiences. Enables equity analysis.
D2
What is your gender? (Male, Female, Non-binary, Prefer not to say)
Why We Ask
Supports equity and inclusivity monitoring.
Deeper Rationale
Gender can affect service experiences. Inclusive options signal welcome to all.
D3
What is your race/ethnicity? (Select all that apply)
Why We Ask
Helps assess equitable service reach.
Deeper Rationale
Racial equity requires measurement. Enables identification of disparities.