Job Readiness & Career Development
Employment services help individuals build job skills, find work, and achieve economic stability. This survey measures whether services are effectively preparing participants for the job market.
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Provides a broad measure of service satisfaction.
Starting with overall satisfaction establishes a baseline before specific aspects. This allows comparison across programs.
Assesses immediate relevance to employment goals.
This measures whether services provide practical, actionable support for participants.
Identifies access and usability barriers.
Employment services must be accessible to be effective. Barriers might include location or scheduling.
Measures alignment with participant's aspirations.
Effective services should be tailored to individual goals, not one-size-fits-all.
Gauges readiness outcomes.
This is a direct outcome measure. Services should increase participant confidence and capability.
Assesses future engagement intent.
Willingness to return indicates trust and perceived value in the services provided.
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
Identifies key strengths that should be maintained.
This strength-based question helps services understand what's working well from the participant's perspective.
Captures constructive suggestions for improvement.
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
Allows analysis by age group.
Age correlates with different needs and experiences. Enables equity analysis.
Supports equity and inclusivity monitoring.
Gender can affect service experiences. Inclusive options signal welcome to all.
Helps assess equitable service reach.
Racial equity requires measurement. Enables identification of disparities.