Q1
How would you rate your overall experience with accessibility changes?
Why We Ask
Overall satisfaction measure.
Deeper Rationale
Captures satisfaction with process and results.
About This Survey
Accessibility modification programs help individuals with disabilities adapt their homes for safety and independence.
Psychometrically Sound Design
This survey follows best practices for clarity, bias reduction, consistency, and anonymity. All questions use consistent rating scales, avoid leading language, specify timeframes where appropriate, and include "Not Applicable" options to ensure accurate feedback.
Star Rating Questions
Thinking about your experience
Q2
How well did changes meet your most important accessibility needs?
Why We Ask
Assesses service relevance.
Deeper Rationale
Accessibility needs are highly individual.
Q3
How easy was it to get the accessibility changes you needed?
Why We Ask
Identifies access barriers.
Deeper Rationale
Complex processes can delay critical modifications.
Q4
How respectful were staff while completing changes?
Why We Ask
Measures staff/contractor interactions.
Deeper Rationale
Home modifications involve private spaces.
Q5
How safe do you feel using your home after these changes?
Why We Ask
Evaluates safety improvement.
Deeper Rationale
Directly measures whether modifications achieved their purpose.
Q6
How likely are you to ask for this service again?
Why We Ask
Captures future engagement.
Deeper Rationale
Accessibility needs may change over time.
Free Text Questions
Open-ended questions capture qualitative insights that ratings cannot reveal. These questions help identify specific strengths and actionable improvements.
FT1
What was the most helpful part of this service for you?
Why We Ask
Identifies key strengths that should be maintained.
Deeper Rationale
This strength-based question helps services understand what's working well from the participant's perspective.
FT2
What is one thing we could change to make this service better?
Why We Ask
Captures constructive suggestions for improvement.
Deeper Rationale
By asking for 'one thing,' we reduce cognitive burden while still gathering actionable feedback.
Demographic Questions
Demographic questions remain minimal and relevant to protect anonymity while enabling equity analysis. All demographic questions are optional.
D1
What is your age group? (Under 18, 18-24, 25-44, 45-64, 65+)
Why We Ask
Allows analysis by age group.
Deeper Rationale
Age correlates with different needs and experiences. Enables equity analysis.
D2
What is your gender? (Male, Female, Non-binary, Prefer not to say)
Why We Ask
Supports equity and inclusivity monitoring.
Deeper Rationale
Gender can affect service experiences. Inclusive options signal welcome to all.
D3
What is your race/ethnicity? (Select all that apply)
Why We Ask
Helps assess equitable service reach.
Deeper Rationale
Racial equity requires measurement. Enables identification of disparities.