Homeless Survey Template: Tech/Language Support

The Tech/Language Support survey template helps organizations assess how effectively their programs help individuals navigate the digital and language barriers that can prevent access to emergency housing systems and services.

Technology and language access are increasingly critical to receiving services. Online applications, virtual case management, digital document submission, and language-only communications can be insurmountable barriers for individuals who lack tech literacy, internet access, smartphones, or English proficiency. Without intentional support, these barriers leave the most vulnerable populations unable to access the programs designed to help them.

This survey template gathers feedback on the quality and effectiveness of technology assistanceincluding help with computers, phones, apps, and online portalsas well as interpretation and translation services. It helps organizations understand whether participants felt supported in accessing systems, whether staff were available and knowledgeable, and whether language-appropriate resources were provided.

Use this template to identify where your digital inclusion and language access efforts are working and where gaps remain. Data collected can guide staff training, inform technology investments, and demonstrate your organization's commitment to equitable service delivery for all community members.