Homeless Survey Template: Housing Assistance

The Housing Assistance survey template helps organizations evaluate the effectiveness of general housing assistance servicesprograms that help individuals navigate housing challenges, understand their rights, find housing, and resolve housing problems before they become crises.

Housing assistance covers a wide spectrum of needs: helping someone understand a confusing lease, connecting a family to a rental voucher, navigating a landlord dispute, or locating available affordable units. These services are often the first point of contact for people experiencing housing instability, and the quality of that first interaction can determine whether someone gets the help they need or falls through the cracks.

This survey template captures participant feedback on how well staff understood and addressed their housing issue, the clarity of the information and guidance provided, the accessibility of services, and whether the assistance actually helped resolve or improve their situation. It also measures whether participants feel more equipped to handle housing challenges in the future.

Use this template to identify gaps in the breadth and quality of housing assistance services, improve staff training and resource knowledge, and demonstrate the value of general housing support to funders. Effective housing assistance programs are often the invisible safety net that prevents housing crises from escalating into homelessness.