Homeless Survey Template: Fair Housing

This survey template supports organizations providing fair housing education, counseling, and advocacy services to individuals and families at risk of or experiencing homelessness. Fair housing protections are a cornerstone of equitable access to stable housing, and collecting client feedback helps organizations ensure their services are effective, accessible, and responsive to the communities they serve.

Housing discrimination remains a significant barrier for many vulnerable populations, including people of color, individuals with disabilities, families with children, and formerly homeless individuals. Fair housing organizations play a critical role in educating clients about their rights, investigating complaints, and advocating for systemic change. Understanding whether clients feel supported and informed throughout this process is essential for continuous improvement.

This template gathers feedback on several areas, including whether clients felt their situation was taken seriously, the clarity of information provided about fair housing rights and legal options, staff knowledge and professionalism, the accessibility of services (including language access and accommodation), and whether clients felt empowered to take action following their consultation.

Organizations can use the data from this survey to strengthen their outreach and education materials, improve staff training on intersectional housing issues, and identify underserved communities. Tracking trends over time can reveal patterns in discrimination complaints and help organizations advocate more effectively for policy solutions. Sharing aggregate findings with funders and community partners demonstrates accountability and supports ongoing advocacy efforts.