Homeless Survey Template: Eviction Legal Services

This survey template is built for organizations providing legal services to individuals and families facing eviction. Eviction is one of the leading pathways into homelessness, and legal representation or mediation services can dramatically change outcomes for low-income tenants. Collecting feedback from clients who have received eviction legal services helps organizations assess the quality, timeliness, and effectiveness of their programs.

The threat of eviction creates intense stress and uncertainty. Clients navigating the legal system often lack familiarity with court procedures, tenant rights, and available defenses. Legal services organizations bridge this gap, but the quality of their work including accessibility, communication, and outcomes directly affects whether a family keeps their housing or falls into homelessness. Client feedback is a vital tool for measuring impact and identifying gaps.

This template captures client perspectives on key aspects of the service experience, including how quickly they were connected with legal support, whether they felt their attorney or advocate explained their options clearly, their level of confidence going into proceedings, whether they felt respected and heard, and the overall outcome of their case and whether it met their expectations.

Use the responses from this survey to monitor service quality and consistency across staff, identify where client-facing communication can be improved, and document outcomes for grant reporting and advocacy. Over time, trend data can reveal which case types are most common, where legal aid resources are most stretched, and how effectively the program is preventing evictions that lead to homelessness.