Homeless Survey Template: Bridge Housing

This survey template is built for organizations operating bridge housing programs interim housing solutions that provide a safe, stable place to stay while individuals and families work toward permanent housing. Bridge housing fills a critical gap between emergency shelter and permanent housing, offering residents more privacy, stability, and time to address the barriers that led to their homelessness. Gathering resident feedback helps organizations ensure these programs are effective, dignified, and aligned with the goal of rapid transition to permanent housing.

Bridge housing residents are at a critical juncture in their housing journey. They have moved beyond the immediate crisis of unsheltered homelessness or emergency shelter but have not yet secured permanent housing. This period can be filled with uncertainty, and the quality of support provided including case management, referrals, and the physical environment can have a profound impact on how quickly and successfully a resident transitions to permanent housing. Client feedback is essential for understanding whether the program is truly serving as a bridge to stability.

This template captures resident perspectives on the quality of case management support received, the physical conditions and privacy of their living space, the availability and effectiveness of services like job training and mental health support, staff responsiveness and professionalism, and their overall progress toward securing permanent housing.

Analyzing survey data enables program managers to identify bottlenecks in the housing placement process, improve case management practices, and ensure the physical environment is meeting residents' basic needs. Over time, tracking satisfaction alongside housing outcome metrics such as time to permanent placement and 12-month housing retention provides a comprehensive picture of program effectiveness and demonstrates impact to funders and community stakeholders invested in reducing chronic homelessness.