Automated feedback for Homeless Service providers
When you talk to someone who is experiencing homelessness, a pattern emerges: People pass them by, avoid eye contact, cross the street not to have to walk by them and do anything they can to avoid thinking about their plight. They are invisible.
Sadly, individuals experiencing homelessness often convey that they experience the same thing when visiting service providers that are attempting to serve them. They can feel disregarded, neglected, and overly scrutinized.
Service providers have learned that engaging, involving, and listening to these individuals breaks the pattern of dehumanization.
Client feedback kiosks are an excellent way for individuals to feel valued and heard. They bring the needs of an individual into focus with striking clarity. They foster a culture of listening and build provider/client trust.Schedule Demo
Getting customer feedback is so axiomatic that we scarcely have any interactions with a business without being invited to take a survey. Even after using the bathroom! Who hasn’t seen an instant satisfaction survey in a restroom position for you to choose one of three faces matching your satisfaction with the experience?
In the homeless services arena, feedback isn’t always sought. When it is, it often is done by the staff. How honest is the feedback about the services likely to be when the service provider conducts the survey, watching as you answer questions on a written form?Read more
Increase client engagement
- Engage clients on their terms
- Receive 3 - 5 Submissions daily
- Learn what is working
- Resolve unseen concerns
- Uncover new solutions
Save time and money
- Reduce staff hours
- Eliminate data entry
- Aggregate responses
- Visualize real time data
- Compare trends
Enhance funding discussions
- Share client concerns
- Use reports in discussions
- Track key indicators
- Meet reporting requirements