Writing For Good
Stories, thoughts, and tidbits from the fight to help change the worlds most important organizations for the better
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There is certainly such thing as a bad survey question.
Amanda Luzzader - 4/11/2022

It's commonly said that there's no such thing as a dumb question, and this is probably true. However, there is certainly such thing as a bad survey question. A bad survey question is one that contains confusing construction, poorly phrased language, or other elements that leads respondents to answer in ways that are less than helpful. Bad survey questions can skew your dataset or even make the…

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More than 7 million people have now been displaced by Russia’s unprovoked invasion of Ukraine, which began in late February of 2022. So, are Ukrainian refugees making it to the United States yet?
Amanda Luzzader - 4/11/2022

On March 24, U.S. President Joe Biden announced that the United States would accept up to 100,000 refugees from war-torn Ukraine. He also announced that the United States would donate $1 billion to assist European countries that are also accepting Ukrainian refugees and the associated humanitarian needs. President Biden stated, “This is not something that Poland or Romania or Germany should carry…

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Collecting Feedback is Great, but Keeping a Finger on Your Organization’s Pulse is Greater
Amanda Luzzader - 4/4/2022

Regardless of the type or purpose of your organization, you probably collect data such as employee performance, post-project assessments, product reviews, and customer/client feedback. These kinds of feedback data are among the most important ways (and in some cases the only ways) to improve an organization's staff, teams, products, services, and the organization itself. In fact, if you've been in…

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As Russia’s invasion of Ukraine drags into a fourth week, the number of refugees and displaced persons has increased. Unsurprisingly, the numbers of killed and injured have also increased.
Amanda Luzzader - 3/31/2022

##How many Ukrainian refugees are there now? Ukraine boasts a population of more than 43 million. As of early March, about two weeks into the invasion, about 2 million people had fled, mostly into Poland. In just two additional weeks, the number has grown to nearly 3.9 million, according to the BBC. Additionally, about 10 million people have been displaced. This means that more than one third of…

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In today’s data-rich corporate landscape, it seems absurd to have based the evaluation of an employee on a single data point
Amanda Luzzader - 3/28/2022

When General Electric announced in 2016 the elimination of their rather infamously intense annual evaluations, 300,000 G.E. employees breathed what must have been one of the largest collective sighs of relief in the history of corporate America. That's because for four decades, under the management of CEO Jack Welch, G.E. evaluated their massive workforce by ranking each employee according to a…

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No matter how well you collect feedback, the information won’t do you much good if you drop it into a computer sub-sub-sub folder and leave it there untouched.
Amanda Luzzader - 3/21/2022

In two previous articles, we've discussed the collection of systematic feedback from clients and customers. Part 1 explained why you should not only collect customer and client feedback, but also the benefits of making it systematic. In part 2, we outlined what kinds of feedback you might want to collect. We've also mentioned that if you are ready to start improving your business with the benefits…

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