Everything you need to listen well.
Purpose-built tools for collecting, analyzing, and acting on feedback from vulnerable populations — with the security and compliance your organization requires.
On-site kiosks that eliminate barriers
Our secure, touchscreen kiosks are designed specifically for high-traffic environments where clients may not have personal devices. Place them in lobbies, common areas, or private spaces — wherever people feel safe to speak up.
True Anonymity
No login, no tracking, no way to identify respondents
Emoji Responses
Accessible to all literacy levels and languages
Tamper-Resistant
Commercial-grade hardware built to last
150+ Languages
One-touch language switching on every kiosk
Reach every voice, every way
Not everyone can use a kiosk. Pulse collects feedback through every channel your population needs — all feeding one unified dashboard.
Web & Mobile Surveys
QR codes, short links, and embeddable surveys accessible from any device.
Phone & IVR Surveys
Toll-free phone surveys via Twilio for populations without internet access.
Paper Surveys
Print surveys from the platform, then scan them back with OCR and AI extraction.
Focus Groups & Live Polls
Facilitated focus groups with audio transcription and AI analysis. Real-time audience polling with live results.
See everything at a glance
A unified command center for all your feedback data — across every location, program, and time period.
Multi-Site Management
View and compare data across all your locations from one unified dashboard.
Export Anywhere
Download reports in PDF, Excel, or CSV formats with one click.
Team Permissions
Control who sees what with role-based access for staff at every level.
Real-Time Updates
See new responses the moment they come in — no waiting for batch reports.
Smart Categorization
Automated filtering and categorization tools to discover patterns and improvement opportunities.
Trend Tracking
See how metrics change over time with automated trend analysis.
Turn feedback into actionable insight
Raw data isn't enough. Our analytics engine surfaces patterns, identifies themes, and highlights what matters most — so you can focus on action, not analysis.
Sentiment Analysis
AI-powered analysis of open-ended responses to identify emotions and themes.
Topic Clustering
Automatically group similar feedback to identify common themes.
Comparative Analysis
Compare sites, programs, or time periods side-by-side.
Deeper insights through conversation
Go beyond traditional surveys. AI-powered conversational interviews ask follow-up questions, explore topics in depth, and surface insights you'd never get from a checkbox.
Natural Conversation
Respondents chat naturally with an AI interviewer that adapts to their answers with intelligent follow-ups.
Automatic Summarization
AI generates summaries, extracts key themes, and scores sentiment from every conversation.
Built-In Crisis Detection
Real-time flagging of self-harm, violence, or safety language with immediate alert routing to designated staff.
Anonymous & Authenticated Modes
Run interviews anonymously on kiosks or via public access codes, or authenticated for staff and program participants.
Never miss what matters
Configurable alerts that notify the right people at the right time — whether it's an urgent safety concern or a positive trend worth celebrating.
Safety Alerts
Trend Alerts
Threshold Alerts
Close the loop between feedback and improvement
Collecting feedback only matters if it leads to change. Action Plans connect what you hear to what you do — and prove it to funders.
Feedback-Linked Plans
Create improvement plans directly from feedback responses. Link multiple related responses to a single plan.
Assign, Track & Measure
Assign owners, set due dates, break plans into tasks, and track effectiveness against your metrics.
AI-Suggested Actions
AI analyzes response themes and suggests specific improvement actions for your team.
Feedback Boards
Public "You Said, We Did" boards for lobbies and TVs. Show clients their feedback led to real change.
Reports that write themselves
Stop spending hours assembling funder reports. Pulse generates board-ready PDFs, peer benchmarks, and DEI analysis — with AI-written narratives.
Executive Summary
AI-generated narrative reports with key metrics, trends, and recommendations — ready for your board or funder.
Peer Benchmarking
Compare your performance against similar organizations. Identify strengths and improvement areas.
DEI Analysis
Diversity, equity, and inclusion reporting with demographic breakdowns and equity gap indicators.
Scheduled Digests
Weekly or bi-weekly email digests with key metrics. Report scheduling for automatic generation and delivery.
Anonymous feedback and formal grievances — one device
Clients can go beyond anonymous feedback and submit formal complaints directly through the kiosk, powered by Concrns.com. Tracked through resolution for HUD, CARF, and compliance requirements.
Formal Complaint Submission
Category selection, detailed description, priority setting, and optional contact info — all from the kiosk.
Tracked Through Resolution
Every grievance tracked from submission to resolution with a documented audit trail for compliance reviews.
Your data, your way
Export your data and connect Pulse For Good with the tools you already use via API, webhooks, and standard file formats.
REST API
Export your data and build custom integrations
Single Sign-On
SAML & OAuth2 via Auth0
Data Export
CSV, Excel, PDF formats
Webhooks
Real-time event notifications to Slack, Teams, or any endpoint
Email Notifications
Configurable alerts for ~30 event types
Device Management
Hexnode MDM for remote kiosk management
Enterprise-grade protection
Your data is protected by the same security standards used by healthcare and financial institutions.
Privacy by Design
HIPAA compliant with minimal PHI exposure by default — anonymous collection means no personally identifiable information is stored. BAA available for covered entities.
256-bit Encryption
AES-256 encryption at rest (Google Cloud, FIPS 140-2 validated). TLS 1.2+ encryption in transit.
Regular Security Audits
Ongoing security assessments and vulnerability monitoring.
Cloud-Based Hosting
Enterprise-grade cloud infrastructure with 99.99% uptime guarantee.
Role-Based Access
Granular permissions ensure staff only see what they need.
Admin Audit Logging
All administrative actions logged with a full audit trail.
Ready to see it in action?
Schedule a personalized demo to see how Pulse For Good can work for your organization.